Claims Team Leader

Job Title: Claims Team LeaderLocations: Delph, OldhamSalary: Up to £32,000Responsible for quality and technical service delivery, ensuring client retention and service excellence, whilst building strong relationships with all stakeholders.Supporting the Operations Manager to drive employee engagement and talentdevelopment ensuring people are in the right roles, while fostering a sense of teamwork, success, and positive morale.Consistently deliver a high level of client service delivery in an effective and cost- efficient manner.The ideal candidate will have previous experience in successfully leading a team.KEY RESPONSIBILITESTechnical Claims experienceTeam leadership of Customer Service Advisors, Claims Handlers with the goal of ensuring the daily, weekly, and monthly team objectives and KPIs are metAttend to quality audits, reports, and feedbackProvide continuous training, ensuring the development and growth of the team membersAssess, evaluate, and deliver team '1 to 1's and KPI managementManage absence and performance management meetingsAssist with recruitment, reviewing CV's and completing employee interviewProvide daily team support for queries and customer escalationsComplaint ManagementClaims data management and MI reportingTechnical report writing abilityContinuous professional development and maintenance of Insurance Industry knowledgeEnsure full compliance with all relevant regulation and legislation, including; DataProtection Law and Health & Safety RegulationsEXPERIENCE, KNOWLEDGE, AND SKILLGCSE or equivalent (preferred)Team Leader / Management experience (3 years)CII or insurance qualificationMotivated to achieve resultsAbility to work in fast paced environment against deadlinesExcellent Communication skill (verbal and written)Strong relationship skillsGood IT skills, Microsoft Office, Outlook, Excel, and WordA clear DBS checkBENEFITSCatalyst Academy TrainingOpportunity to progress and develop your skillsSupport to achieve CII qualificationsAnnual Salary reviewPerformance based Bonus SchemeSmart casual dress codeSocial eventsCompany pensionOn-site parkingWork from home (Hybrid Model)Employee wellnessThe Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace Job Info
Job Title:
Company:
CV-Library
Location:
Posted:
May 7th 2024
Closes:
Sector:
Contract:
Permanent
Hours:
Full Time
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