Claims Specialist

About Us
Hamilton Robertson is a leading insurance brokerage firm dedicated to providing comprehensive insurance solutions to businesses. With a commitment to excellence, we specialise in risk management and insurance services tailored to meet the unique needs of our clients. Hamilton Robertson have been established for 40 years and are a growing business with offices in Glasgow, London, and Bromley. Hamilton Robertson are now part of the wider JMG Group who are a Private Equity backed insurance broking group and a top 30 UK broker who place over £250+m of Gross Written Premium into the market annually.
The opportunity
Due to continued growth and success, we are seeking a highly motivated and experienced Claims Specialist with a focus on risk solutions to join our dynamic team. The Claims Specialist will be responsible for overseeing and managing all aspects of insurance claims with a strong bias towards commercial fleet policies. This role requires exceptional communication skills, and the ability to effectively collaborate with internal teams and clients.
This role involves far more than simply managing claims. As a key point of contact, the Claims Specialist will be responsible for developing relationships with new and existing clients and adding real value. Face to face meetings will be carried out with clients to ensure that we can meet their needs, manage their insurance programme effectively and establish long-term relationships.
Key Responsibilities:
Claims Management:
Handle end-to-end management of fleet insurance claims, ensuring timely and accurate processing.
Support insurers and clients with claims investigation to reach the best possible result for all parties.
Risk Assessment:
Conduct reviews with clients to identify potential areas of improvement in safety and loss prevention.
Collaborate with our brokers, clients, and underwriters to provide insights for policy renewals.
Client Communication:
Serve as the primary point of contact for clients regarding claims, providing regular updates and addressing inquiries.
Communicate effectively with internal team and insurers to relay client needs and expectations.
Build strong relationships with clients by engaging and meeting with them regularly.
Data Analysis:
Regularly analyse claims data to identify trends, assess risk exposure, and recommend proactive measures to minimize future claims.
Compliance:
Ensure that claims are handled in accordance with insurance policies and regulatory requirements.
Stay informed about changes in insurance laws and regulations affecting the commercial and fleet sector.
Documentation and Reporting:
Maintain accurate and detailed records of all fleet claims, ensuring compliance with documentation standards.
Prepare regular reports for senior management, highlighting key performance indicators and trend.
What we’re looking for
To be successful in this role, you must have the following skills.
Ideally 5 years of experience in claims or a similar role within the insurance industry.
In-depth knowledge of commercial &/ fleet insurance policies.
Strong analytical skills and proficiency in data analysis tools.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a fast-paced, team-oriented environment.
Full UK Driving Licence and wiliness to travel on a regular basis.