Claims QC / Handler

Claims Handler / QC (Quality Assurance / Checker)

Location: United Kingdom

Role: Contract

About the job

Our client is looking for highly skilled and experienced Claims Handlers with a robust background in unsecured finance and/or asset-based lending who can act in a QA/QC function.

The ideal candidates will have a strong track record in reviewing case files and ensuring that decision reviews align with policy and regulations. As well as this we are looking for candidates with a comprehensive understanding of Consumer Duty and Treating Customers Fairly (TCF) frameworks, as well as DISP Rules.

Key Responsibilities:

* Handle and process claims related to unsecured finance and asset-based lending with precision and adherence to company policies.

* Review case files thoroughly, validate ID&V, and conduct decision reviews to ensure compliance with relevant policies and regulations.

* Apply experience and knowledge of Consumer Duty and TCF frameworks to ensure fair and consistent outcomes for all claims handled.

* Maintain a deep understanding of DISP Rules and apply this knowledge in daily operations.

* Collaborate with other departments to streamline claims processes and improve overall efficiency.

* Communicate effectively with clients and stakeholders, providing clear and concise updates on claim statuses.

Should you fit the above qualifications in any capacity apply and speak to one of our recruiters for further information