Claims Handler

Key Responsibilities
Claims Handling:
Adhere to all relevant policies, Standard Operating processes, regulatory and business service level agreements.
Input, assess & manage a portfolio of claims, storing the relevant documents and evidence on the corresponding systems for audit purposes.
Delivering exceptional service to all customers, primarily by telephone and also via email & post.
Undertaking detailed fact finds, paying great attention to detail, thereby highlighting any barriers which may prevent the claim from progressing.
Making every effort to pursue tenants and guarantors for unpaid rents where possible in a professional and empathetic manner.
Accurately manage & calculate financial payment requisitions as part of the claim ensuring payments are made to the policy holder efficiently with relevant tracking & recording in place.
Manage customer relationships effectively to ensure the claim progresses efficiently and maintain an accurate claim ledger.
Escalate where appropriate any fraud indicators highlighted from fraud measures in place.
Carry out any other tasks that may be required of you from your line manager.
Legal Activities:
Serve legal notices to the tenant tailored to their circumstances and in line with current legislation to regain possession of the property as efficiently as possible whilst m...