Claims Handler

Job Title: Claims Handler

Location: Liverpool

Salary: £24,255 to £25,876 OTE* including £4,200 performance related bonus per annum, once established within your role

Job Type: Permanent, Full Time

Working hours: You will be working Monday to Sunday, 5 days, 37.5 hours per week, 7.5 hours per day. Monday to Friday - hours will be between 8:00am and 8:00pm on a 3-week rolling rota. Weekend working - Saturday and Sunday between the hours of 9.00am to 17.00pm on a 3-week rolling rota basis.

Due to continuing growth, here at Acorn Insurance we have a fantastic opportunity to join our Claims department.  As Liability Claims Handler, you will be able to demonstrate your claims handling skills by proactively managing and tracking several claims. You will be a confident communicator on an off the phone which will require you to resolve liability in a timely manner to maximise efficiency. You will be to use your time effectively to be able to investigate and identify and raise any fraud concerns whilst also being able to meet deadlines.

This is a fantastic role to start or enhance your career within the Insurance sector.  Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions.

What you will be doing:

• Providing a professional and proactive response in assessing claims in line with policy and procedure


• Providing an empathetic service to clients who have been involved in road traffic incidents


• Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification


• To resolve any issues avoiding expressions of dissatisfaction escalating into complaints


• Handle First Notification of Loss (FNOL) calls, entering relevant claims details


• To monitor and manage claims ensuring all services are provided in an agreed timescale


• Assessing new claims in accordance with policy terms and conditions


• Identify and initiate any potential recoveries from 3rd parties


• Handle any complaints in line with FCA guidelines


• Identifying key requirements for replacement vehicles


• Work to agreed SLA’s and KPI’s

What we’re looking for:

• Excellent customer service skills


• Naturally empathetic and the ability to connect with people


• Quick fast paced problem-solving ability


• Positive can-do attitude


• Good IT skills and a confident communicator


• Motivated self-starter


• Passionate about working as part of a team


• Have the ability to make fast, informed decisions


• Good sales, negotiation and persuasion skills


• Excellent organisational and prioritisation skills with a strong attention to detail


• Have a desire to develop skills and experience within the insurance industry


• The Ability to deal with challenging customers and third-party insurers

About Acorn Insurance:

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.  

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

- Additional Buy & Sell Holidays

- Company Sick Pay Scheme

- Company Paid Maternity & Paternity Leave

- Generous Company Pension Scheme

- A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)

- A wide network of mental health first aiders.

- Our very own reward and discount platform "Your tomorrow"

- Fresh fruit Deliveries twice a week

- £250 Refer a friend bonus

- Cycle to work scheme

- Free eye test vouchers and a contribution towards the frames

- Regular Employment Engagement including ongoing competitions with fantastic prizes

- Charity fundraising events

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how Acorn Insurance could be the next step in your career journey.

Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.