Claims Handler / Senior Claims Handler (High Net Worth)

Working hours:35 hours per week, Monday to FridayDuration:PermanentLocation: Home based with some travel to LondonJob ref: 202562About the role Ecclesiastical Insurance, who are proudly part ofBenefact Groupare looking for a Claims Handler or Senior Claims Handlerto join their High Net Worth team. The role isbe home-based with a requirement to travel to the London office two days per week.Within Claims, we take pride in delivering an exceptional customer experience and believe our customers are entitled to the highest standards in service, courtesy and professionalism. We operate in small teams, provide a personal service, are highly qualified and trained to the highest technical standards. Working within an experienced and professional team, you will be expected to take ownership of your own caseload and in addition, you must have an extremely strong team ethic, which is essential for upholding our reputation for excellence that stands us apart within the industryJoining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.Key responsibilities Technically manage an interesting and varied caseload of Property Claims up to a value of £100,000 per claim. (dependent upon qualifications and experience)
Delivery of exceptional customer experience measured by customer experience audits.
Manage complex claims within your authority whilst working in line with the claims and technical handling guides and through application of conversation management skills.
Proactively handle all allocated High Net Worth claims within our Service Level Agreements, effectively communicating with all key stakeholders from initial notification through to final settlement.
Develop and maintain strong relationships with our brokers.
Monitoring, maintaining and developing personal knowledge and skills through continued professional development as well as on going desk training. Knowledge, skills and experience Previous property claims handling experience is essential
High Net Worth claims handling experience is desirable Strong negotiation skills both verbal and written
The ability to assimilate and comprehend information
Track record of delivering excellence
Ability to handle high call volumes effectively
Good attention to detail
A clear appreciation of the need for exceptional standards of customer service
Energy, focus and an interest in personal development
Ability to work well under pressure and prioritise workload accordingly
Willingness to take ownership of each case What we offer A competitive salary - let's discuss it Group Personal Pension - up to 12% employer
contribution
Generous annual bonus scheme up to 24%
25days annual leave plus bank
holidays, and a holiday buy and sell scheme
An array of health and wellbeing benefits,
including private healthcare, income protection and life assurance
Up to £300 annual personal grant to a charity
of your choice
Encouraged to take at least one volunteering
day per year
Employee Assistance Programme
Full study support to gain professional
qualifications About us Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.If you need any additional support during the recruitment process, then please let us know.Winner of the SoGlos Gloucestershire Business Awards ‘Large Business’ of the Year 2023
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