Claims Analyst

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement , we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.Fuelled by our passion for using data to solve customer problems, we’re working to be the top-tier data-driven organisation in the UK’s General Insurance market. With Analysts, Engineers and Developers working together in an agile environment, our Data Enabling Tribe is at the heart of our mission. Building a new, enterprise-scale, cloud-hosted, secure and trusted analytics platform, we’re using the economics of big data, cloud elasticity, machine learning and AI automation. And we’re turning information into business insights to provide even greater customer support.We’re looking for a Claims Analyst to join our team! You'll provide claims performance understanding through robust analytics and constantly bring statistical depth. As such, you’ll need first class analytical skills such as SQL and SAS. If you're a strong communicator with the ability to influence stakeholders, this may be the perfect role for you. What you'll be doing: Reporting into the Claims Analytics Business Partner, you’ll be working with the wider claims leadership team to understand key drivers and how they link to operational and indemnity performance. You’ll need to have the ability to translate these complex findings to key stakeholders in areas such as Corporate Actuarial, Finance, Claims Operational Management, and Pricing and Underwriting. You will:Support and deputise for the Claims Analytics Business Partner ensuring that the Claims Exec and Senior Leadership team have sufficient, accurate and appropriate management information, business intelligence and insights on which to evaluate its claims performance and base key business decisions.Contribute to forums for discussion, interrogation and challenge of claims performance and benefit delivery with Claims Exec & Senior Leadership TeamsAnalyse MI data to inform the relevant stakeholders across Claims of performance, interpreting and presenting findingsWork with Claims Operational Management in order to design and implement fit-for-purpose reporting containing relevant, accurate, timely and
commercially-focussed
lead and lag key performance Indicators.Continuously seek to improve the quality of MI provided to the business, working with the business to educate and shape the MI requestAdopt a creative approach to resolving complex problems in mining and manipulation of data, identify alternative non-standard mechanisms and approaches to achieve the desired output What you'll need: Experience with data analysis of large datasetsExperience with SQL and SASPrevious experience working in Financial Services analysis role (Insurance desirable) Ways of Working This role can be based out of our London or Leeds offices.
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Our core benefits include:50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown coverAdditional optional Health and Dental insuranceUp to 10% bonusEV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.25 days annual leave, increasing each year up to a maximum of 28Buy as you earn share schemeEmployee discounts and cashbackPlus many more!Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you. Discover more at
directlinegroupcareers.com
Together we’re one of a kind.#LI-BB1#LI-HYBRIDAbout UsWith well-known brands including Direct Line, Churchill and Green Flag, we’re proud to be one of the UK’s leading general insurers. We’ve been helping people carry on with their lives since the 1980s, giving them the peace of mind to focus on the future. After 40 years of innovation we’re still leading the way, providing evolving products and services that are just what people need. Our business is full of talented individuals, each bringing their own strengths, skills and ideas. We work together, to be brilliant for millions of customers every single day.Join us, in a career that empowers you to be the best you can be – and to be yourself. Your input matters here. So, whatever you do, we’ll encourage you to own it. To spot opportunities, speak out and make things happen. Our vision is for a world where insurance is personal, inclusive and a force for good. And you can help us make that a reality. Because when we work together, we can all achieve great things. Together, we’re one of a kind.
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