Civil/Parking Enforcement Officer

About The Role
At OCS Group, we are recruiting Civil/Parking Enforcement Officer, you willcarry out a range of car park management duties to a high standard ensuring a high quality service is delivered.
You will be working on a variable shift pattern, 08:00 to 20:30, on a permanent, full-time basis, 40 hours per week.
The pay rate will be as follows:
£12.51 per hour
£18.76 per hour ( time after 6.30pm)
£25.02 Sunday and Bank Holiday
You will:
You will work on a varied,
rolling rota carrying out effective patrols of on and off-street parking areas
within Cambridge to ensure compliance with parking restrictions
Deal with queries and resolve problems.
Efficiently operate and use car parking systems.
Ensure a professional image is presented at all times.
Ensure patrols are carried out efficiently and effectively
Issue penalty charge notices to any vehicle parked against restriction and record verbal warnings issued to motorists
Report any defects with signs or lines
Ensure parking equipment is working correctly and report defects promptly
Ensure enquiries from members of the public are dealt with promptly and politely
Act as ambassadors for the Council, undertaking any others tasks as directed
To succeed in this role you will need:
Excellent customer service skills
Good communication skills
Be computer literate
Previous customer service experience in a demanding environment such as a hospitality or call centre environment (desirable)
Previous experience within civil enforcement/ parking or a security environment (desirable)
The ability to follow instructions and to work within a closely managed operation
This job requires the ability to ride a bicycle in various weather condition
The ability to remain calm during conflict and tense situations, and a polite, credible and confident approach when dealing with members of the public
A willingness to work outside in all weathers and the ability to walk 10 miles per shift
A flexible approach to working hours
This position is for 40 hours a week on a shift basis working 5 days out of 7 from Monday to Sunday. The earliest start time is 7am and the latest finish is 10.30pm. The pay rate is £12.51 per hour Monday to Saturday 7am-6.30. £25.02 per hour.
Part time hours are also available; if shortlisted for an interview please discuss availability during the interview.
What will you get in return?
A pension scheme- to save for the future -eligibility rules apply
Access to high street discounts
Access to low interest loans
Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
Long Service Awards
Cycle to work scheme- discounted bicycles
Access to our Employee Assistance Programme- 24-7 Wellbeing Support
About Us
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operatesacross the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
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