CIPD HR Administrator (Family Care Programme Admin)

Job Title: Family Care Programme Administrator (CIPD HR Administrator)
Salary: £30k-£33k doe
Hours: 37.5 per week / Monday-Friday / Office based with flexibility (WFH 1 day per week)
Job Type: Permanent / Full Time
Location: Goldman Sachs London Office
Closing Date for this role: 17/5/24
The Role:
To support the effective delivery of the firms EMEA Family Care Programme Administration at a large corporate financial firm. To provide prompt and accurate advice to employees going through parenting leave transition and their managers. Contribute to a positive working environment, promoting the core values of the firm, Customer Service, Integrity Excellence and Partnership.
What You Will Be Doing:
Owning and managing the Parenting mailbox
Acting as the initial point of contact for all parenting policy and process queries
Maintaining employee’s parenting mailbox files
Promptly responding to, triaging where required and resolving queries to ensure that employees receive timely support and accurate advice
Initiating parenting leave process upon receipt of employee notification to take the leave
Escalating complex cases to Family Care Program Lead in timely manner
Advising on and signposting to firm’s offerings and services relevant to parenting population
Managing the administrative requirements of the parenting leave processes including evidence and record keeping
Managing weekly parenting communications
Ensure parenting leave notification including leave changes and relevant evidence is obtained and provided to Medical Leave of Absence Team in timely manner
Updating parenting data trackers
Assisting employees with SMP1 Form processing
Utilising the firm’s systems to fact find and resolve queries proactively
Escalating vacation cases to Family Care Program Lead and wider Wellness Team and manage communications as appropriate
Updating internal intranet as and when required
Updating Parenting Meetings agenda and note taking
Support with Family Care Programme documents and collateral review
Supporting with the year-end activities in partnership with other business functions
What We Are Looking For:
Experience in a similar HR support role
Experience of working for a large corporate organisation with the ability to work in a fast-paced and demanding environment
HR background that would enable you to be confident in answering family leave queries and determining when to escalate to the correct line of support
Experience of planning, prioritising, and organising work on a daily, weekly, and monthly basis, individually and as part of a team, whilst ensuring the effective use of resources and delivering a high standard of work to tight deadlines
High level of computer literacy
Qualifications:
Qualification – CIPD Level 3 (Minimum)
Personal Attributes:
Strong organisational and communication skills, and attention to detail
Strong team player and self-starter, with excellent initiative
Highly motivated and driven while making positive impact and meeting deadlines
Ability to build trust and strong relationships
Ability to work collaboratively as part of wider team
Thrives in a fast-paced, dynamic environment while displaying calm approach and ‘can-do’ attitude
Flexibility to adapt to the evolving needs of the role and the firm
Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants. If you share our passion, values, and have most of the skills listed, we encourage you to apply – as you may be just what we are looking for! Please note, due to our sector all roles are subject to an Enhanced DBS. Some of our roles require specific qualifications by law, this will be highlighted as essential within the advert.