Change & Release Manager

Our customers are at the heart of what we do, and our Support Services team play a crucial role ensuring our global customer base receive a speedy and professional response to technical issues and incidents. We have a brand new position for a Change & Release Manager to take accountability of full lifecycle engagement. You will support the business and our customers, ensuring all change activity is delivered in an effective and efficient way and best practice processes are implemented and followed. You will work collaboratively with Incident, Problem, Service Delivery Managers, Software Engineers and Project Managers to deliver and maintain a robust Change and Release management function; coordinate changes, configurations and release functions across our full product portfolio. What you will be doing:Take accountability for the Microlise change/release management processPlan and coordinate the rollout of service changes and releases, ensuring pre and post deployment activities are completeEnsure that the integrity of live customer systems is protected and that the correct components are releasedChair and participate in weekly Change Advisory Boards (CABs)Monitor open and pending tasks and drive progress of changes to completionImplement and maintain Configuration Management Database (CMDB) as part of the Configuration Management System (CMS)Support the operational management of all types of Change and Release requests Coordinate and prioritise Change Management process to achieve targets and expectations: customer satisfaction, KPIs, SLA, OLAsProvide communication and information, including relevant release information to customers and stakeholders, ensuring they have a full understanding of the change processProvide presentations on Change Management for CAB and for ISO AuditsWork towards a 100% change implementation success rate and change submission/logging rateEnsure post implementations reviews are completed and corrective actions are provided, where applicableDeveloping good procedures and training documentation to support, as well as improve, the change process ensuring changes are implemented within agreed timescalesMonitor compliance and ensure the processes and procedures are being adhered to ensure operating processes are defined, efficient and complied with for any execution of workCreate knowledge base information where appropriateIdentify changes which are candidates for service releaseProvide an escalation point for stakeholdersWhat we’re looking for:Previous experience in a change, configuration and release management role within the technology sectorDemonstrable experience developing and delivering change management strategies Good technical understanding and able to grasp complex problems and develop appropriate solutions Able to work collaboratively towards a shared vision High level of IT technical competence, including MS applications such as Excel Confident communicator, both verbal and written, and proficient in report writing It would be favourable if you have:ITIL Release control and validationService Now Knowledge Understanding of SQLAuditing experienceWhy Microlise?When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Eddie Stobart, Carlsberg, Waitrose, and Royal Mail.Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.Full support and training to ensure you are well equipped to succeed in your roleAccess to our salary sacrifice EV Car Scheme - payments are made before tax and other contributions, so saving you money, whilst doing your bit for the environment!Great Place to Work certified – We have been recognised by the global authority on workplace culture, so come be a part of our success!Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more! 25 days holiday, excluding bank holidays, increasing with service Invested in employee health and well-being with over 20 mental health first aiders in the business Employee Assistance Programmes Free Costco membership, 20% off EE mobile and line rental, and other local discountsGreat staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awardsExecutive Box at Motorpoint Arena Nottingham Recruitment ProcessFor successful candidates, interviews will take place whilst the advert is still live; so don’t delay getting your application in! Recruitment AgenciesWhilst we make every effort to directly source candidates for our live roles, we do have a very small preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers. Any queries should be directed to #####
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