Change Manager

The Adoption & Change Management Consultant will play a pivotal role in driving the success of our engagements by developing and implementing adoption and change management (ACM) strategies and plans that result in faster adoption, increased proficiency, and minimised resistance for technology initiatives.While this isn’t a technical role, it does require a natural curiosity of how people can leverage technology to work more effectively and sustainably. It is also a role that requires a passion for helping make the benefits of technology accessible to businesses and their people, understanding the impact for varying roles and responsibilities.This role includes contributing to a growing ACM practice through participation in propositional and practice development, such as, developing new offerings, marketing collateral, and blogs.The Adoption & Change Management Consultant should seek to develop their own capabilities and that of the team around them. The industry we serve is ever evolving and requires an approach to self-learning which comes from a passion for technology and how technology can empower human endeavour. Main Responsibilities§ Develop ACM strategies and detailed plans for change initiatives for customer engagements.§ Build relationships with senior stakeholders in both customer and partner organisations.§ Coach customers and project team on change management principles and their practical application in a project context.§ Design and conduct workforce analysis, identifying key parameters that develop a clear and segmented view of working practices, challenges, and needs aligned to personas.§ Evaluate the effectiveness of change management strategies and tactics used to promote adoption using quantitative (user metrics, surveys, etc.) and qualitative (observations, communications, etc.) techniques and revise plans, if needed, based on results.§ Conduct ongoing risk/impact assessments and provide support throughout the project to determine potential
challenges/barriers/resistance
and identify corresponding risk mitigation strategies.§ Owning and leading change management implementation activities, ensuring execution aligns with overall plans, commitments to customers, and schedule/cost targets.§ Coordinate with project managers ensuring alignment between change management and technical implementation plans.§ Work closely with project stakeholders to ensure expected benefits are realised.§ Develop and execute stakeholder, resistance management, communication, and training plans.§ Develop and deliver communications assets related to the change management plan, e.g., email communications templates, web content, etc.§ Review proposed change management communications for alignment with plan and customer’s corporate communications standards and organisational change culture.§ Develop and deliver training assets related to the change management plan, e.g., training slide decks, webinars, reference guides, video shorts, FAQs, etc.§ Developing commercial awareness, working closely with the Managing Partner to ensure the commercial delivery on time and to budget.§ Working with customers to develop and grow the support Change Adopt Ltd can offer, in line with what the customer needs to achieve as an organisation.§ Contribute to the growth and development of ACM practice by participating in activities such as developing new service offerings, marketing collateral, blogs, etc.PRIMARY KNOWLEDGE/SKILLS§ Experience and knowledge of change management principles, methodologies, and tools.§ A solid understanding of how people go through a change and the change process.§ Good to excellent user-level understanding of Microsoft Technologies, in particular, Microsoft 365/Office 365.Exceptional communication skills, both written and verbal, taking ideas and concepts and turning them into communicable documents (ppts, reports etc).§ Situational awareness and the ability to adjust messaging to your audience.§ Ability to communicate credibly at all levels from senior
leadership/executives
to operational front line.§ Excellent active listening skills and attention to detail.§ Ability to collaborate, advise, consult, and influence others toward a shared vision or goal.§ Excellent critical thinking skills and ability to adapt and be flexible as project conditions warrant.§ Ability to work independently with customers, be proactive, take initiative, and self-manage.§ Ability to learn new technology quickly and translate the benefits into training and communications assets.PERSONAL QUALITIESCommunication§ Possess excellent verbal communication skills and is confident to deal with a wide variety of people and to influence at all levels.§ An empathetic communicator who can see things from the other person’s point of view and demonstrates effective listening skills.Customer Focus / Orientation§ Offer a quality service providing highly accurate work with good attention to detail.§ Empathetic to people, often acting as the champion for the user and their needs.§ Values our customers and partners, anticipates, and understands their needs, and requests feedback, striving to achieve excellence and to improve customer satisfaction.§ Recognise and acts expeditiously on opportunities to improve service and follow-up to ensure resolution and escalate without delay any issues that can be more effectively or quickly resolved by others.Planning and Organisation§ Forward-thinking, highly organised and plans effectively.§ Understands importance of intelligence and ensures such information is timely, detailed, and accurate.§ Effectively utilises available resources and takes a systematic approach.Problem Solving / Innovation / Imagination§ Takes ownership of problems through effective resolution. Develops initiatives to resolve underlying issues that go beyond immediate problem.§ Pragmatic and thoughtful judgement on risks, issues, and escalations.Resilience / Flexibility§ Accepts criticism positively and is willing to adapt and change methods of working.§ Calm and objective under pressure.§ Adapt approach and solutions to meet customer requirements.§ Comfortable with ambiguity and stays with the back and forth to reach a way forward.Teamwork / Integrity§ Proactively shares knowledge and experience.§ Value and respect other opinions, treat others fairly and with integrity, and encourage participation.§ Curious by nature with a desire to learn and grow, aiding and assisting other members of the team to take the same journey.§ Fosters a positive work environment and promote the brand. Leadership/Driver of Business Change§ Proactive, working ahead of the programme, creating a birds’ eye view of every facet required, heading off problems before they occur.§ Value and respect other opinions, treat others fairly and with integrity and encourage participation.§ Fosters a positive work environment and promote the brand.EDUCATION & EXPERIENCE§ Bachelor’s degree in business, Psychology, Education, Marketing, Computer Science, Engineering or equivalent and 3-5 years of professional experience in consulting, technology implementation, organisational change management,
training/education,
or related field. Alternatively, an equivalent combination of education and experience is required.§ Beneficial experience: (the following are not required but are beneficial for candidates)o Change Management certification (Prosci, ACMP/CCMP, CMI, Changefirst)o Microsoft Service Adoption Specialist or other Microsoft certificationso Experience with Learning Management SystemsSend me alerts about jobs like this.Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions .
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