Change Manager - ServiceNow

Job Description
Interim Change Manager - ServiceNow
6 months
Outside IR35
Circa £600-£650 per day
Our client are looking for an interim Change Manager for initially 6 months as they look to introduce ServiceNow to the business
The programme is delivering transformation across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. Alongside implementation of other systems including Salesforce and NetSuite, they are implementing ServiceNow for Contract and Case management.
As the Change Manager for this project, you'll need to have excellent stakeholder management, communication, and organisational skills, as well as experience in successful technology implementation of business change in complex environments.
What You Will Do
You will work closely with both the ServiceNow Project Manager and the Programme Change Lead to support uptake of the resulting operational changes, which will impact the entire organisation, to ensure successful implementation, employee engagement and adoption.
Develop the change methodology and approach
Establish the critical success factors
Develop the case for change
Develop the senior leadership plan
Conduct the change impact assessment
Conduct the stakeholder assessment and develop the plan
Develop the change and communication plans
Create the necessary change awareness outputs
Manage SME’s
Provide Steerco updates
Work with ServiceNow to design and implement a training programme to equip employees with the necessary skills and knowledge – this includes carrying out a training needs analysis and developing a training strategy, training plan and training materials
Assess business readiness
What You Will Have
Implementation experience preferred but not mandatory
Knowledge of change management methodologies, tools, and techniques, and a track record of successfully leading and implementing change initiatives of working in large scale transformation programmes
Big 4 Change Manager experience would be preferred – Advisory Services/Human capital