Care Coordinator

Main responsibilities

• On-call duties and delivering care in an emergency.


• To manage the planning, coordinating, and scheduling of client visits.


• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations, client schedules are matched to their needs, with the same CAREGiver and the same times each week, where possible.


• Develop excellent relationships with both clients and CAREGivers so both can enjoy positive experiences.


• Responsive to changes in the schedule, liaise with relevant team members (If needed) and communicate short term changes to client schedules to Clients and Caregivers.


• Answer each incoming call and emails in a friendly, professional and knowledgeable manner.


• Work with the recruitment team to ensure sufficient current and future staffing levels are met.


• Work with the Care Team to ensure new and existing care packages can be facilitated and scheduled on a timely basis.


• Manage and approve Caregiver holiday requests ensuring sufficient cover is in place before approving.


• To ensure that all associated information is recorded accurately and promptly.


• Carry out any other duties deemed necessary for the successful operation of the business.
  You will receive:
  
   


• To be discussed at interview, there is a competitive salary package for the right candidate – DOE


• Paid mileage


• Full learning and development programme


• Rewards schemes


• Confidential Employee Assistance Programme


• Staff discount portal

• Qualifications:


• Car driver essential


• It is beneficial but not essential for the candidate to have experience in the care sector and have geographical knowledge of the Hemel area


• You will need excellent interpersonal skills with the ability to establish and maintain good working relationships


• Efficient computer literacy


• Positive, can do attitude with a growth mentality and embraces change


• Well-developed Excel and Word skills