Care Co-ordinator

Care Co-ordinator | Mitcham| Full Time | £26,000 - £28,000 depending on experience

If you have a genuine enthusiasm for supporting independent living and want to make a positive impact on people’s lives, then read on!

Our client is not just a care provider; they are a community of compassionate individuals committed to leading the way in delivering top-quality home care. If you're seeking an opportunity to contribute to a company with a longstanding ethos of prioritising the comfort and well-being of individuals who choose home care over institutional settings, this is the perfect place for you.

Are you the right person for the job?

The following criteria are essential for this role

• Proficiency in using Rostering Systems within the Health and Social Care Sector
• Understanding of the scheduling process in the Health and Social Care Sector
• Ability to match Customer Requirements with the appropriate Care and Support Worker
• Office Administration experience, including typing, letter writing, and filing
• Working knowledge of quality control procedures within the Health and Social Care Sector
• Exceptional people skills with a commitment to providing outstanding service
• Effective negotiation skills
• Ability to work independently and collaboratively as part of a team
• Excellent IT skills, including Database Management
• Enhanced DBS check

What will your role look like?

• Proactive scheduling of staff to ensure optimal care delivery
• Supporting business growth by managing referrals from local authorities and other commissioners
• Building and maintaining strong relationships with local authorities
• Accurate set-up of Client information into PeoplePlanner
• Collaborating with the branch team to ensure adequate capacity
• Active involvement in the recruitment process, including interviewing
• Maintenance of Client and Carer files and managing renewals
• Ensuring compliance with CM2000 and managing worker log-ins/outs
• Conducting 1-to-1 Care Worker supervision and annual appraisals
• Providing timely reports on care hours delivered and forecasts
• Managing initial disciplinary investigations and associated actions
• Quarterly telephone monitoring and analysis
• Printing and distributing documentation for service users, including visit sheets
• Administration of Care Worker payroll, expenses, and mileage sheets
• Proactively planning to address new business opportunities, especially private pay
• Regular communication with Care Workers to offer support and address concerns
• Attendance at meetings with local authorities and internal meetings
• Completing and forwarding the weekly capacity report to Commissioners
• Collaborating with colleagues to cover unallocated care calls

What can you expect in return?

• 28 days which includes eight days Bank Holiday
• NEST pension. Automatic enrolment, employers' contribution 

If you're ready to take on this exciting opportunity, click “APPLY” now!

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