Care Co-ordinator/Administrators Ivy Midwifery Team

Main area
Care Co-ordinator/Administrator
Grade
NHS AfC: Band 3
Contract
Fixed term: 12 months (may be extended, funding dependent)
Hours
Part time - 18.75 hours per week (flexible working pattern)
Job ref
374-LBDA128
Employer
East Sussex Healthcare NHS Trust
Employer type
NHS
Site
Hastings/Eastbourne Hospitals
Town
St Leonards on Sea
Salary
£22,816 - £24,336 per annum, pro rata
Salary period
Yearly
Closing
06/05/2024 23:59
Care Co-ordinator/Administrators Ivy Midwifery TeamNHS AfC: Band 3We are proud to provide ‘Outstanding’ care and be a great place to work.East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.In 2020 the Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.In the summer of 2020, the Trust launched its ambitious ‘Building for our Future’ (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.Job overviewEast Sussex Healthcare Trust are looking to recruit an enthusiastic, professional and highly motivated Care Co-ordinator/Administrator to our successful Ivy Continuity of Carer Midwifery Team.The team provide wrap around enhanced care for women/pregnant people planning a home birth and also those with complex needs, including families known to social services, women with additional mental health needs and families who do not have English as their first language. We provide individualised care planning and delivery in the antenatal, intrapartum and postnatal periods.Main duties of the job
You will be expected to provide support to the midwives in a variety of administration tasks including managing confidential sensitive information, social media communications, databases, calendars and emails.
Working for our organisationWe are proud to provide 'Outstanding' care and be a great place to workWe provide safe, compassionate and high-quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop, and expand our hospitals, transforming the environment in which we provide care for generations to come.Detailed job description and main responsibilitiesKey duties and responsibilities· To work effectively as part of the team, attend regular team meetings and contribute to building effective team working.· To manage the team email inbox and deal with any incoming emails including forwarding emails as appropriate, co-ordinating any referrals that come in and allocating to the appropriate midwife, picking up and informing the team of any discharges.· To manage workflow and the team calendar ensuring routine postnatal appointments are up to date following a birth.· To maintain the team spreadsheets, data collection, data entry and collation including compiling and updating spreadsheets with clinical and non-clinical information from other maternity systems and the production of regular data reports.· To be responsible for organising regular team meetings and events such as ‘Meet the Team’, including room bookings, disseminating agendas, taking accurate notes, transcription, and circulation as appropriate.· To managing team social media platforms (Instagram and Facebook). This includes monitoring the inbox and posting feedback from service users, updates on the service, team statistics, team events and any information the team may give you.· To liaise with the early help team to effectively co-ordinate antenatal education and engage service users.· To communicate effectively with service users as appropriate including informing them of and arranging appointments maintaining a pleasant, professional, and helpful manner.· Exercise confidentiality, empathy, discretion, and diplomacy skills when communicating by telephone or face to face, including dealing with difficult situations (eg. aggressive or demanding behaviour) and handling sensitive service user information, such as safeguarding and clinical results.· To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same.· To become familiar with Badgernotes including uploading documents to care records as appropriate, inputting appointment times and extracting information to update spreadsheets.· To complete any other general administrative duties as they arise· To be able to work unsupervised most of the time, have excellent organisational skills and the ability to manage and prioritise own workload.Please refer to the job description attached.If you have any questions about this position please do not hesitate to contact us.Person specificationQualificationsGood standard of general education, to GCSE grade C or equivalent in Maths and EnglishNVQ Level 3 in Administration or Maternity Support Worker/ Healthcare Assistant or equivalentExperienceExperience of working within a hospital setting or similar environmentSome knowledge of medical/midwifery terminologyPrevious experience of prioritisation of workloadDirect contact with service usersWorking within a maternity settingUsing maternity IT systemsPatients come first at East Sussex Healthcare NHS Trust.Our vision is to be:The healthcare provider of first choice for the people of East Sussex.Our mission is to:Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.Our strategic objectives are to:Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients’ experiences.Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.Our aims are that all services delivered by the Trust are:SafeEffectiveCaringResponsive andWell ledEmployer certification / accreditation badgesThis post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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