Call Operator

Known internally as Careline Operator
Location: Office based in Ringwood, Hampshire
Hours: Average 37.5 hours per week, worked as '5 shifts on / 3 shifts off' to include rostered weekends and Bank Holidays (please note this could include work over the Christmas period)
Shifts: 6:30am to 3.30pm or 7am to 4pm (inclusive of 30 min unpaid break). Occasional flexibility required to cover later shifts up to 10.30pm.
Salary: Negotiable circa £22-23,000 p/a, depending on experience, to be discussed at interview
About the role
Our Careline Operators provide emergency assistance and reassurance to thousands of retired Homeowners living in independently owned retirement apartments right across the UK.
You will work as part of the team, providing telephone-based customer support with responsibilities including:
Taking incoming calls and responding to a variety of situations including medical emergencies, fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.
Logging each call in our CRM system ensuring information is accurately recorded.
Providing a friendly, responsive, and attentive approach on every call.
About you
As a Careline Operator, you will be abl...