Call Handler - Nightshift

We are seeking a Nightshift Alarm Handler to join our clients team who are based within Hillington Renfrewshire.

This is a fully on site role with no option for remote working or a hybrid option

What does the role involve?

You will be working within a contact centre environment and be the first point of contact for a variety of customers within Retail, Commercial, Industrial, Public Sector and Hospitality sectors.

• Provide first stage assistance for customers with issues
• Investigate alarms and collaborate with sites to determine a repair plan
• Add clear and concise notes for every alarm to allow all parties to understand what action has been taken
• Raise service requests for customer's contractors to attend site and repair the cause of the alarm
• Ensure jobs are closed off and customers are satisfied with level of service

Are you right for the role?

• Previous experience in a Call Centre or similar customer service role is essential!
• Can you commit to working a night shift pattern?
• Do you have outstanding written and oral communication skills?
• Exceptional telephone etiquette and attitude required.
• Demonstrated flexibility, diligence, and a proactive mindset.
• Ability to work harmoniously within a team.
• Excellent timekeeping and attendance record.

Shift Pattern

Shifts can be subject to change so some flexibility is important.

• Wednesday, Thursday, Friday from 7:00 p.m. to 7:00 a.m.
• One Saturday shift every 4 weeks, plus
• Participation in the summer on-call rota.

Benefits

• Discretionary annual Profit Related Bonus
• Pension
• Free parking
• BUPA
• Additional pay for inconvenience on weekends and Christmas Day.

How to apply?

• Click "apply" and attach your up to date CV
• Call Kirsty on (phone number removed)