Call Centre Team Manager

Job Description
Position: Call Centre Team Manager
Location: Wigan (3 days per week in the office)
Salary: £37,000 - 47,#####
The company:
This is an opportunity to join a genuine market leader and growing organisation that invests in your personal and career development, health and wellbeing and general happiness at work.
The role:
This is not a traditional team manager call centre role. It’s one where adult relationships are cultivated, empowering those in your team and beyond to grow professionally and do the right thing.
Responsibilities:
Coaching to improve overall customer service performance
Applying the right leadership techniques
Creating an environment where colleagues feel empowered to put the customer first and provide the best solutions
Leading by example, supporting the team with escalations
Using data to make data-driven decisions and insights
Requirements:
Experience in leading and managing a team in a high-volume work environment
Ability to engage and motivate a team to get the best from them
Strong negotiation and communication skills – verbally, in writing and able to present these in a team meeting setting or during 1-2-1s
Experience in performance management
Ability to manage a busy workload with conflicting priorities
A proactive approach to problem-solving
Confidently use Microsoft Office and other IT systems
Financial services industry experience (nice to have)
The Benefits:
Annual company bonus scheme
25 days annual leave + Bank Holidays and the option to buy more
Private Medical Insurance + option to add family members
Enhanced company pension
Enhanced maternity pay
Personal development opportunities
Electric vehicle scheme
To apply for this position, you must have the permanent right to work in the UK.
Apply now for immediate consideration or email
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