Call Centre Team Leader

Huntswood is looking for a talented and experienced team leader to join a growing campaign within the financial services sector.

This is an exceptional opportunity to join a fast-paced growing business and there is a genuine opportunity for a long-term career, this position is likely to be of interest to team managers who are seeking to take the next step in their career.

Working on a hybrid basis from our Glasgow office you will support a team of call agents managing customers calls regarding financial products. You will be responsible for the day-to-day management of the team and also supporting them with customers where needed.

The ideal Team Leader will have

A minimum of 12-18 month's experience managing a customer service team within a contact centre environment
Experience managing client relationships is essential
Excellent external and internal stakeholder management skills
Financial Services experience would be desirable
Ability to demonstrate a high degree of customer service awareness
Experienced coach and developer for staff
Ability to work between Monday to Sunday 8am to 8pm on rotational shiftsWhat you will get from Huntswood

A very competitive basic salary £30,000 plus performance bonus
Comprehensive Training
Generous staff discounts- access to our intranet with exclusive discounts from leading retailers
Monthly Team Building activities
Access to an online Well-being centre that has a variety of tools to nurture your overall health
Refer a friend scheme (earn £600 for each person you refer)
Mentorship program to grow and develop within the company
Extensive discounts platform with access to over 1600 retailers
Online well-being centre to look after your mental health"It's not just about what we do, but the way we do it. And it's our values that make us special."

In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.

Interested in this Team Leader opportunity? Apply now.

To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.

Huntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law