Call Centre Advisor

About us:
Direct Line Group is one of the leading motor, home and small business insurers in the UK and home to some of the nation’s best-known brands: Direct Line, Churchill, Privilege, Green Flag and NIG.
Do you have a passion for motor engineering, delivering excellent customer services and the ability to negotiate and influence? We have fantastic opportunities for
Settlement Advisors
to join either our
Leeds
or
Birmingham
based teams, on full time and permanent basis.
The role:
You will play a key part in the customers overall claims journey by providing a digital service and having accountability for the settlement of all claimant’s vehicles, within service level time-frames.
Working in the Motor Fulfilment Engineering function you will be the first point of contact - providing a telephone based total loss settlement service. With the use of strong verbal and written communication skills you will be responsible for providing professional & concise explanations to customers in regards to the claim procedures, documents and processes.
Taking referrals from the first line Claims department, you will work to undertake a desktop engineering assessment service using images and a variety of engineering tools and information to agree settlements and a way forwards to getting our customers back on the road as quickly and e...