Call Centre Advisor

About Us
Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation’s best-known brands: Direct Line, Churchill, Privilege, Green Flag and NIG. Our mission is to make insurance easier and better value for customers.
We currently have an exciting opportunities to join our
Birmingham
based Motor Fulfilment team as a
Motor Claims Support Advisor
, on full-time and permanent basis.
Purpose of Role
Our Motor Claims Support Advisors provide support and manage the external engineers (motor field) team’s workload by being responsible for arranging inspections of vehicles following a motor claim. Playing a pivotal role in our customers experience, our Liaisons ensure we are utilising our engineering field force effectively by organising efficient routes, whilst providing high levels of customer service.
Responsible for fulfilling the total loss journey by ensuring speedy payments to customers and making sure all systems are correctly updated. This is a role which is constantly evolving to meet the business needs and to provide our customers with a first class service.
Key Accountabilities
Achieve / exceed key customer metrics, ensuring the customer experience is at the heart o...