Buyer Services Manager

Reference: P8JOB5611 |Specialist area: Sales |Sector: Automotive Pyramid8 are delighted to be working alongside one of our well-established clients. Our client was established in 2009 and re-located to their new custom-built premises in 2021. Our client is a market leader in the field of remarketing and disposal.Due to head count increase our client is now looking to recruit a full time Client Services Manager to work full time Monday to Friday 9am-17.30pm. Some hybrid work options are available, this is subject to further discussion.Overall responsibilitiesManaging/qualifying incoming account leads, and creating onboarding journeys for new accounts created, including follow-ups and first purchase supportBuilding lasting relationships with buyers of all business sizes - small indie through to large supermarketAttract both franchise and non-franchise dealers, car supermarkets, independent dealers and sole traders to relevant sales eventsDemonstrate the benefits of purchasing stock via G3 instead of other online and physical remarketing channels, both within and outside the regular sales programmeWork within the sales and marketing team, time will be split between supporting our existing buyer base and managing incoming buyer enquiries for example, Live Chat, Email Mailbox, promoting post-sale "buy it now/Bid Now" process - Understanding customer requirements, placing vehicles with relevant customers and closing vehicle sales as soon as sales are completeEnsuring that the company maximises returns and conversion rates for vendorsWorking with the marketing team to manage and generate incoming buyer account leads via cold calling or using existing/new trade and supplier relationships • Responsible for dormant buyer management, identifying trends, re-engaging regularly and understanding concerns • Manage Pre-sale enquiries, e.g. check over of vehicles for customers who cannot attend the saleResponsible for tracking our buyer fee tier structure, including incentivising and relaying upwards/downward tier moves with buyers every month/quarterThe Candidate:Must have a professional and confident demeanour, with an ability to communicate effectively at all levelsExcellent telephone manner and strong face to face communications skillsGood networker and strong but balanced influencing skills •Strong organisational skills with the ability drive projects forward without constant involvement A passion for the automotive industry preferableExperience in vehicle remarketing, vehicle auctions or managing trade to trade used vehicle disposalsPrevious direct selling experience in a B2B environment (ideally automotive)Experience working with CRMs and other based IT systemsProven experience in attracting and placing vehicles into the trade to maximise returnsA full UK driving license (with no more than 3 points)Rewards:Excellent base salaryUp to 10% profit related bonusRegular band review based on skills and performancePensionLife AssuranceBirthday leaveOn-site parkingOpportunities to progressIf you would like to work for a rewarding organisation with great prospects, please forward your up-to-date CV for consideration
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