Are you a natural leader? Do you have experience managing a team, within the Corporate Travel Industry? Look no further!
We are working with a leading TMC, who are looking for a Team Manager to join their growing team in London.
The role:
- Ensure the team are logged into the phones and not on DND unnecessarily
- Ensure good timekeeping across the team
- Monitor and ensure emails are responded to and the team are using the email system correctly
- Monitor admin queues throughout the day
- Ensure agents are clearing their personal queues regularly
- Communication - ensure that a flow of communication and information is maintained throughout the team and across all departments - Maintain a positive mindset and environment for the team
- Work with new staff to ensure they understand our processes and giving guidance accordingly
- Ensure the agents, new and established, understand the processes and policies for each client they are assigned to work on and train them accordingly
- Address agent errors or productivity concerns
- Staff training - If you deem any member of your team to require training on any aspect please consult with the Operations Manager and Training Manager
- Assist with agent grievances
- Disaster Recovery - Running of spectra's for disasters during office hours
- Log and approve annual leave and sickness
- Allocate shifts and ensure office days are set
- Performance reviews and goal setting
- Client queries & complaint
- Escalate to Operations Manager/Account Manager/Head of Operations as required.
Skills required:
- Experience in managing a team
- Knowledge of technology products, including Outlook, Word and Excel
- Good working knowledge of native Sabre
- Work independently as well as collaboratively within a team environment
- Proven ability to work on multiple tasks and prioritise effectively while managing multiple projects
- Good organisational skills and excellent customer service & communicative abilities are essential.
- Ability to work well under pressure and keen attention to detail
- Provide a high level of customer service and guidance to our client
- Flexible approach and desire to think 'outside of the box' to provide innovative travel solutions in times of increased stress for our client
The package:
- A competitive industry salary on offer (dependant on experience)
- Hybrid working (London) - 2/3 days in the office
- 25 days annual leave, plus bank holidays
- Employee assistance plans.
- Eye care
- Death in service/life assurance.
- Medical assistance.
- Fast and easy GP Consultations
- Programs to encourage physical fitness.
- Fantastic savings and exclusive discounts
Interested?
Please click APPLY of contact (url removed)