Business Travel Account Manager

Business Travel Account Manager at echo.bravo
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Location:
Dorking, Surrey
Job Type:
Full-Time
Salary:
£25,000 - £30,000 per annum plus bonuses
echo.bravo, a premier business travel solutions provider, is on the lookout for a seasoned Business Travel Account Manager to enhance our operation team. The primary focus of this role is to provide exceptional service to our clients, managing all aspects of their global travel arrangements.
The ideal candidate will be confident in a fast-paced role, energetic and proactive, with solid confidence in navigating the dynamic landscape of business travel. This role demands someone who can thrive in a fast-paced setting and exhibits strong initiative and exceptional problem-solving capabilities. Join us in transforming business travel by delivering innovative, client-centric solutions that resonate across the industry.
Key Responsibilities:
Develop and maintain strong, long-lasting relationships with a portfolio of clients, understanding their travel needs and preferences.
Handle and respond to incoming travel quote requests promptly and efficiently, ensuring all client requirements are met.
Assist with various administrative tasks across all accounts, ensuring smooth and efficient operations.
Identifying opportunities for growth and development within existing and new accounts.
Offer expert advice and consultation on travel options, routes, and services to optimize client travel plans.
Address and resolve client issues and concerns swiftly, ensuring client satisfaction and loyalty.
Requirements:
Demonstrate exceptional customer service skills with a focus on communication, empathy, and client satisfaction.
Possess a strong background in sales and a thorough understanding of corporate travel requirements and trends.
Proficient in using Global Distribution Systems (GDS), with a preference for experience in Galileo or Amadeus.
Bring a high level of energy and innovation to the role, continuously seeking ways to improve processes and client experiences.
Proficient in using various IT tools and software, including Microsoft Office Suite and other travel management platforms.
Capable of working independently and collaboratively in a dynamic, fast-paced environment.
A proactive, 'hustle' mentality and willingness to be a team player, helping to establish echo.bravo as a leading business travel solution.
Willingness to travel internationally to trade shows and other events as needed.
Excellent organizational and prioritization skills.
Salary and Benefits:
25 Days of annual leave plus Bank Holidays
Access to industry rates for booking personal travel
Space for Personal Growth and Development of your skills
Be part of an ambitious startup that aims to be the go-to business travel supplier.
Monthly team incentives to earn rewards for events.
Application Deadline:
Ongoing
We are an equal-opportunity employer and welcome applications from all qualified individuals.
We thank all applicants for their interest, but only those selected for an interview will be contacted.
Join us and take your career to new heights in the exciting world of business travel!