Business Systems Analyst

As a leading well respected social care charity, with over 150 years of experience, VSA have always been at the forefront of providing vital care and support to vulnerable children and adults living across Aberdeen, and beyond.
VSA provides vital support and services to people of all ages. At VSA we change lives by supporting a person's physical, emotional, mental and social wellbeing through a wide range of health and social care services such as residential services and community outreach programmes.
Working in social care is a hugely rewarding career and sector to work in, and you can help support and change the lives of the vulnerable children and adults we support. At VSA, we are looking for passionate and motivated individuals to join our organisation.
An exciting opportunity currently exists for an experienced
Business Systems Analyst
to join the Business Systems Team at our HQ in Aberdeen. We have started our transformational digital journey and with great strides to date, we are looking to welcome a new Business Systems Analyst to further help us achieve our goals.
We are looking for an enthusiastic Business Systems Analyst to help us deliver this exciting programme of work. The purpose of the Business Systems Analyst role is to ensure we continue to support and develop our digital platform by understanding our users' needs, maximising the benefits of the systems we have and driving forward continual improvement.
Salary: £28k - £31.5k per annum, D.O.E
Location: Aberdeen (VSA HQ)
Hours: 35 per week
Work Pattern: Monday-Friday (combining onsite and home working)
We offer our Employees fantastic benefits including:
Company pension
Employee assistance programme
Generous annual leave
Refer a friend programme-Receive £200 when you introduce a family member or friend to VSA,
Investment in your personal development and career through our learning and development programmes,
Access to our employee discount scheme
About You:
You will be a self-driven individual with a get it done mentality, that has a passion for helping organisations solve complex business and technology problems.
You will need to be a confident communicator with strong influencing, negotiation, and problem-solving skills, and have worked in a system analyst/administrator role.
This role will suit an individual who is keen to help make a difference and help drive efficiencies in a non-profit organisation.
Currently we are working a combination of remote and in the office (Castle Street HQ).
Business Systems Analyst
Purpose of Job:
The purpose of the Business Systems Analyst role is to lead the ongoing development of our digital platform by understanding our users' needs, maximising the benefits of the systems we have and driving forward continual improvement. Working with a wide range of stakeholders, the Analyst will identify, develop and deploy new business processes, advise the project teams on existing systems' capabilities and maintain the integrity of our ever-expanding digital platform. This role is part system analyst, part project manager and part system administrator and is a key member of the Business Systems Team.
Main Duties/Responsibilities:
Key contact for all users, providing quick and efficient support, regular feedback and maintaining positive attitude
Serve as main system administrator and custodian for the production systems environment
Handle all administrative functions including user account maintenance, reports and dashboards, workflow updates and other routine tasks
Complete regular internal system audits and prepare for all system upgrades with testing and communication with users when required
Manage integration points between all our systems - monitoring for failures and remedying as required
Work with the user community to drive continual improvement, coordinating the evaluation, defining the scope and delivering the production update for the requested improvement
Maintain comprehensive documentation on system configuration, design and changes
Work with the Business Systems Manager to establish processes to support our administrative, development, user support and change management activities
Assist in training of new users, engaging with Digital Champions and help grow the digital skills across the organisation and helping maintain system adoption
Effectively act as the liaison between our users, consulting partners and software vendors
Any other task that was reasonable and within the post holders' capabilities
Qualifications/Training/Education
Essential:
Good standard of education or relevant experience
Relevant degree or professional qualification
Desirable:
Salesforce Administrator certification (ADM201 / ADM211)
Experience
Essential:
Experience in a Systems administrator role
Proven systems analyst experience supporting continual improvement, designing and implementing new processes and driving user adoption
Proven ability to quickly learn new systems, take ownership and maximise the benefit of all systems in a platform
Extensive experience working in a busy helpdesk environment, working across many systems, multi-tasking between support issues and changes and engaging with many different stakeholders
Strong understanding of data management and change control best practices
A demonstrated ability to understand, articulate and document complex requirements
Complex stakeholder management experience, creating and maintaining effective relationships with all users at all levels
Dealing with 3rd party providers and getting the best value from our business systems
Broad business knowledge with awareness of all business functions, ideally in a social care setting
Desirable
Salesforce experience - especially NPSP / .org or Oracle NetSuite
Knowledge of a variety of business systems supporting functions such as HR, Finance, care management etc
3rd sector experience
Key Skills/Aptitudes
Essential:
Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests, and manage day-to-day small changes alongside larger change requests
Creative and analytical thinker with strong problem-solving skills
Must demonstrate exceptional verbal and written communication skills at all levels of the organisation
Exceptional customer service, project management skills and "can do" positive attitude
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, distinguish user requests from the underlying true needs and propose solutions
Ability to assess the impact of new requirements on existing applications, integrations and processes
Methodical approach to documenting problems, options and solutions and the final delivered fix or change
Personal Qualities
Reliable
Self-motivated
Innovative and critical thinker