Business Support Officer

Business Support Officer needed in Southampton Paying £12.59 per hr ref 5246910 Full time hours on a temporarybasis To be the first point of contact, with excellent communication and administrative skills to support our customers through a range of contact channels, in writing, through online (e mails) and letters, over the telephone, digitally (social media) and face to face. To have a good understanding of the MS 365 suite to enable administrative tasks, and the ability to learn and adopt service specific systems. The ability to be person orientated, show empathy and understanding whilst taking ownership to resolve service centre issues and queries. Excellent record keeping with high attention to detail, to provide updates to customers and log requests in a timely manner through our IT systems, adhering to GDPR. Handle financial activities, such as processing orders, recharges, taking payments, and setting up payment plans to ensure fair and timely payment to the council. To contribute towards a digital first culture, by handling e mails productively and being knowledgeable, to educate people on digital channels, ensuring it is the first choice for most of our customers, to help create effective channel shift. To take personal responsibility for resolving queries accurately, within timescale and look at ways we can continuously improve. To work pro-actively as part of a multi-skilled team, flexing between telephony, administration and online channels when needed. If you are interested in the role, please email your CV ##### the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please beprepared
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