Business Support Manager (Maternity Cover)

Business Support Manager (Maternity Cover)Business Support Manager (Maternity Cover)Reporting to: Head of Business Support & Chief of Executive OfficerBase: Milton KeynesCommencing: As soon as possible/June 2024Job Type: Fixed term 12-month contractSalary: Starting salary circa £36,000Role SummaryAs Business Support Manager you will be responsible for ensuring staff have the resources,materials, systems and processes they need to do their jobs effectively. Ultimately, you willmaintain organisational infrastructure and processes to ensure all aspects of the Foundation’sactivities operate effectively. You will be responsible for ensuring the successful delivery ofthe Charity’s business support functions. Alongside this you will provide administrativesupport to the CEO by managing schedules, coordinating meetings, and handling correspondence.You will line manage a team who are responsible for:Planning, Performance and QualityProject support and administrationBusiness insights and organisational reportingPrinciple AccountabilitiesICT and business support administrationEnsure all systems for incoming communications are effective, including all general phonenumbers and email addresses.VoIP & CRM contact and administratorEnsure NEF staff have the appropriate hardware and software to operate effectively.Oversee NEF’s relationship with Landmark Property Solutions, ensuring effective operationof our property infrastructure.Lead externally procured services, including IT, HR, any licensed arrangements etc, toensure effective contracted agreements are in place; delivery of services is effective;timescales and budgets are met.Line management.Line management of six administrators responsible for project support and administrationLine management of a Quality and Data Protection OfficerLine management of a Business Insights LeadPeople functions including volunteering, training, recruitment, and HRCoordinate all recruitment activity including arranging interviews, letters, handlingapplications and data in accordance with our quality systems; lead all staff inductions.-Maintain the staff handbook and ensure its consistency with policies.Health & SafetyConduct risk assessments.- Developing and implement health and safety policies andprocedures.- Provide safety training to staff, investigating accidents or incidents, andmonitoring compliance with health and safety laws and regulations.- Create emergency responseplans, conducting safety audits, and promoting a culture of safety within the foundation.Office managementManaging office supplies, coordinating meetings and appointments, handling correspondence,maintaining office equipment, and ensuring the office operates smoothly on a day-to-day basis.Person SpecificationFive years or more experience in business administration and support, ideally in thecharity sector.Experience of working at senior management level.Strong administrative and organisational skills, with the ability to maintain a realisticbalance among multiple priorities.A successful track record of working effectively as an administrative/business supportprofessional.Experience of leading administrative or business support teams.Line management experience, and be able to engage, inspire and motivate.Excellent communication skills, both written and verbal; ability to negotiate and liaisewith multiple internal and external stakeholders at all levels.Sound project management skills and attention to detail.Understanding of organisational Quality Management Systems and ISO 9001.Reliability and discretion dealing with confidential matters; high level of emotionalintelligence.Working knowledge of IT infrastructure, hardware, and software requirements.Ability to lead and influence in a matrix structure; natural aptitude to ‘make thingshappen’.Ability to work unsupervised under own initiative and to prioritise tasks.Ability to communicate clear instructions and provide clear feedback.The post is subject to DBS checks, suitable references, and completion of a 6-month probationperiod.Job Types: Full-time, Fixed term contractPay: From £36,000.00 per yearCompany pensionFree parkingOn-site parkingWork from homeSchedule:Monday to FridayWork Location: Hybrid remote in Milton Keynes
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