Business Support Coordinator

Business Support Coordinator
We’re looking for a Business Support Coordinator to join us at Anstey Wallpaper Company; the home of beautiful, quality wallcoverings (part of the iconic Sanderson Design Group PLC). As a Business Support Coordinator, you will lead the transition of new projects and support our customers throughout the development process from point of handover to completion of initial prints.
With a proud history stretching back more than 100 years, Anstey Wallpaper Company has achieved an enviable reputation as one of the most versatile, professional and capable wallcovering printers in the world.
We cover the full spectrum of printing technologies, old and new alike with machines including Surface & Surflex, Flexographic, Gravure, Rotary/Gravure Hybrid, Rotary Screen, Digital, Flat Screen, a Scattering Line, Converting machinery as well as Hand Block Printing.
Responsibilities
Point of liaison across internal departments – proofing, customer service, sales and print operation
Be the senior studio point of contact with our customers as and when required within individual project frameworks
Ensure all project reviews, be they aesthetic or technical, are completed to the highest possible standards
Ensure all printed samples are produced according to correct routines, be they for internal purposes, customer projects or product development projects
Define and develop all work projects to meet the briefs set by the customer, the technical department, the Innovation Manager, or as other business needs dictate
Manage all critical paths ensuring good customer communication and keeping all new projects on track
Liaise with the supply chain to ensure all customer substrates are available
Understand all external engraving requirements and costings to cover for the Engraving Coordinator
Work with the sales team members, and the Proof Press Manager to organise a smooth schedule for customers
Record applicable sample charge outs and manage the process and communication with customers
Pass off production samples on behalf of the customer when necessary
To communicate internally across the colour proofing, sales, technical and production department as the needs of the project dictate
With this assistance of the Engraving Coordinator, to communicate all aspects of colour separation that are pertinent to successful colourway preparation and production
Saving AVA files as Photoshop TIFFS and sending files transfers to customers
Ensure all files are correct for the customer services team to load orders
To work as part of the team to improve customer satisfaction whilst printing with Anstey
Liaise with the standfast team when projects are working across both businesses
Find and label correct proofs in preparation for the striking production team
Ensure the studio proofing spreadsheet is kept up to date at all times
Attending lay in meetings where relevant and completing accurate lay in sheets for new designs
Maintaining labelled sample supply to meet the needs of the sales team and customer requests
Measures of success
Excellent quality of work that always exceeds customer expectations
All work projects, be they internal or external, delivered in a timely manner
Consistently high quality of communication, both internally and externally
All business objectives delivered as project parameters require
All critical paths are monitored and there are no delays to striking
Skills & Experience
Design qualification at degree level and/or equivalent (preferred)
Complete understanding of step & repeat design technicalities
Excellent organisation and coordination skills
Colour separation experience
In depth understanding and experience of colourway development
Excellent communication skills (writer & verbal)
High level of customer liaison skills
You can apply via LinkedIn or send your CV to #####
About us
Sanderson Design Group is an international luxury interior furnishings company that designs, manufactures and markets wallpapers and fabrics together with a wide range of ancillary interior products.
In 2020, we brought our portfolio of brands home to Sanderson Design Group, evoking the combined longevity and prodigious creative history of our brands. Sanderson Design Group describes the ebullience of our past endeavours. It sketches the outline of our future. A collective of 7 quintessentially British luxury interior brands and 2 manufacturing brands, at Sanderson Design Group we are Sanderson, Archive, Morris & Co., Zoffany, Harlequin, Clarke & Clarke, Scion, Anstey Wallpaper Company and Standfast & Barracks.
Our purpose is "To bring the Beautiful into People’s Homes and Lives". This has defined and shaped our brands since our very earliest days. The oldest brand in our arsenal, from where we derive the namesake of our group, begun life in 1860, as an importer of fine French wallpapers to London. Arthur Sanderson & Sons Ltd played a pivotal role in defining English interior decoration tastes and its early success led to displaying designs at London’s finest showroom, at Berners Street. Around this time in 1924, Arthur Sanderson & Sons Ltd were awarded The Royal Warrant, becoming “purveyors of wallpaper and paint” to the court of George V.
We recognise that each one of our brands contributes a unique chapter to our story. It is why we represent the full spectrum of British interior design, catering from cutting-edge sleek modern styles, to the hearty warmth of traditional forms. Our decision to rebrand as Sanderson Design Group in 2020 is our way of paying homage to our rich history, as well as marking our path towards a new future. As custodians of over 160 years of design experience, we are proud to Bring the Beautiful into People’s Homes and Lives. We are Sanderson Design Group.