Business Support Analyst

About the role
As a Business Support Analyst your role will involve arranging new installations and upgrades, and scheduling changesforour ResourceLink software customers. Our customer base includes many of the UK and Ireland's most recognised brands, medium-large organisations across private and public sector. Your role will include scheduling theZellistechnicalchange team,liaising with externaland internalcustomers via extensive telephone and email communication, maintaining detailed and accurate records in our software systems.
Please note this position is a fixed-term contract covering a period of maternity leave, on a part-time basis (circa 22.5 hours per week). You'll be based from our Peterborough office, working a a hybrid basis with a mixture of office and home working.
Key responsibilities include:
Managingchange requestsand customer administrationforZellisResourceLink customers.
Maintaining new and existing customer records via our internal systems.
Receiving and reviewing service requests received online, via telephone calls and emails from customers regarding requests / updates to theirResourceLinksystems.
Gathering, collating and distributing information to enable systemchanges, includinginstallations,upgrades andad-hoc changesby liaising withcustomers and Zellis personnel.
Scheduling the Zellis deployment team toperform various technical requests.
Liaising with customers and colleagues to ensure SLAsand strict timescales are adhered to.
Liaising with theZellisfinancial coordinator as necessary, to ensure revenue can be recognised and invoiced in a timely manner.
Working closely with othermembers of the teamto ensure appropriate distribution of workload.
Ensuring appropriate authorisation before making changes to records inZelliscustomer systems.
Assisting the business withgeneral enquiries and providing support as necessary.
Skills & experience
Excellent administration / coordination skills, with relevant experience in similar roles.
Experience working with customer support call-logging / ticketing systems.
Good numeracy with strong verbal and written communication skills to enable you to work effectively with customers.
Flexible in your approach to work.
Able to adhere to standard processes but also able to identify opportunities for improvement.
Well organised, conscientious, with a high level of attention to detail.
Works well to sometimes very tight timescalesin a fast paced environment.
Benefits & culture
At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.
Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation.Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:
Unstoppable together.
Always learning.
Make it count.
Think scale.
Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services.With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.
We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:
A competitive base
salary.
25 days annual leave,
plus your birthday off and the opportunity to buy additional holiday.
Private medical
insurance.
Life assurance 4x
salary.
Enhanced pension scheme
with company contributions up to 8.5%.
A huge range of
additional flexible benefits across financial & personal wellbeing,
lifestyle & leisure.
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