Business Support Administrator

Location: Exeter, EX2 5SNSalary: £22816.00 to £24336.00Date posted: 1st May 2024Closing date: 14th May 2024Our professional responsibility is to reduce the risk of infection to others as far as possible. Getting vaccinated against diseases that can be passed person-to-person in healthcare settings is part of this responsibility. The Trust will provide advice, guidance and support on vaccinations and access to vaccinations where requested.Job Description:We are seeking a part time Business Support Administrator with excellent communication,customer service and administration skills to join our team at the Community Child Health Building at Church Lane in Exeter. The post-holder will be providing receptionsupport to a range of psychotherapy teams and is the first point of contact forour visitors and callers who use our services.The position is 30 hours per week.Main duties of the jobGreeting and liaising with patients, clinicians and external agenciesEmail and telephone correspondenceScanning and uploading of patient recordsOrdering of stationary, uniform etcLogging of estates issuesIssuing of keysPost/ DeliveriesSupporting Managers/ admin with adhoc tasksProduce clear and accurate written correspondence (including the composition of adhoc routineletters), meeting support, audio recording of minutes and use of TrustIntranet and Internet as requiredAbout usWe provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.We are committed to developing a culture of coproduction, involving patients, families & carers in everything we doOur valuesWe not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.Job responsibilitiesPlease refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.Person SpecificationQualificationsBusiness Administration/Customer Service/Receptionist qualification to Level 3 or equivalent experience in practiceGCSE English or equivalentEvidence of continuing professional and personal developmentExperienceExcellent organisational skills.Ability to prioritise workload and adapt to change when requiredPrevious experience of working within an administrative or secretarial teamExperience of dealing with confidential and complex informationAbility to take accurate formal and informal minutesDemonstrate good numeracy and literacy skillsPrevious experience of working in a Healthcare or Social Care administrative settingUnderstanding and respect of confidentiality in the workplace.KnowledgeIntermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.Working knowledge of a range of administrative procedures including diary management and arranging appointmentsExperience or understanding of creating electronic records, electronic filing systemsElectronic data base management.Ability to manage diverse workload whilst dealing with frequent interruptionsAbility to meet deadlines and to work under pressureExceptional organisational skills and ability to prioritiseAbility to work both independently and as part of a teamAbility to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute takingKnowledge of our business and how it supports patient careDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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