Business Support Administrator

Location: Bristol, BS2 9RU&Hartcliffe, BS13 0BESalary: £22816.00 to £24336.00Date posted: 10th April 2024Closing date: 30th April 2024Our professional responsibility is to reduce the risk of infection to others as far as possible. Getting vaccinated against diseases that can be passed person-to-person in healthcare settings is part of this responsibility. The Trust will provide advice, guidance and support on vaccinations and access to vaccinations where requested.Job Description:We are looking for an enthusiastic and organised Business SupportAdministrator (Full Time, Band 3) to join our award-winning service.The Bristol Dementia Wellbeing Service is a partnership between AlzheimersSociety and Devon Partnership NHS Trust, supporting people living with dementiawho are registered with a Bristol GP, alongside support to their carers. We arepassionate about helping people living with dementia to live as well aspossible, for as long as possible.Weare looking for a dynamic person to provide comprehensive and efficient administrativesupport. You will need to have good knowledge of IT, computer literacy and wordprocessing skills and be able to work to a high standard independently.Thesuccessful candidate will form part of our administration team and will alsoprovide support and cover for other elements of the services admin functions,including responding to day-to-day needs of the service.Theservice works with people with dementia, their carers and the wider community,and the post holder is often our first point of contact for our service users. Therefore,the post holder will need to have excellent communication skills, includingshowing empathy and understanding.We believe everyone has the right to live their life the way they want to live it. We are committed to ensure that everyone has the right to be the person they are, to live without fear or prejudice.Main duties of the jobThe post holder will be responsible for the efficient day-to-day running of the office, which will include answering the telephone, ordering and maintaining stationery, welcoming visitors to site, taking minutes and supporting colleagues as required. Other responsibilities may include responding to emails and typing letters, dealing with queries from a number of sources in a calm and pleasant manner and the ability to work under pressure. The role may also support the medical and psychology team with audio typing using digital dictation equipment and diary management.This role is integral to the efficient workings of theteam and as such we are looking for someone who is:organisedself-motivateddedicated to providing excellent support to a multidisciplinaryteam, building good working relationshipsable to manage and prioritise workable to give good attention to detailappreciates the importance of confidentiality and sensitivityan effective communicator who is enthusiastic and friendlyIfyou enjoy a varied role, like thinking on your feet, and are dedicated toproviding exceptional service then this could be the role for you.Thisservice provides all staff with opportunities for excellent training anddevelopment, supervision and appraisal.Ifyou are interested in this post, we would strongly recommend contacting Magda Widel on 0117 904 5150 in advance to discuss the role inmore detail.About usWe provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.We are committed to developing a culture of coproduction, involving patients, families & carers in everything we doOur valuesWe not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.Job responsibilitiesOverseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a CoS for the post by assessing their circumstances against criteria specified on the gov.uk website.Visas and immigration - GOV.UK ( review the full Job Description on the attached supporting documentation.Job PurposeAdministrationservices underpin all of our clinical activity at Devon Partnership NHS Trust,which means our dedicated and enthusiastic administration workforce is vital tothe delivery of first class care.The postholder will provide comprehensive administrative support to the assigned team.There will be an expectation for the post holder to be highly motivated,flexible and multi-skilled withexcellentorganisational skills. The post holder will have high standard of skills usingMicrosoft Office packages and experience of using bespoke IT systems.The postholder will need to meet deadlines, collate data and maintain standardsrelating to administrative processes. They will need to be able to work withina team effectively and share work streams where appropriate. The role willinvolve the coordination and implementation of office procedures and willrequire a high degree of organisational skills and excellent working knowledgeof administrative systems.Duties and ResponsibilitiesKey Responsibilities include:Work within an administration team supportingclinicians who provide community mental health servicesComprehensive diary managementMeetings administration; taking and distributing formal minutes;recording clear actions and following these up to check completion; maintainingattendance recordsFrequently inputting complex and sensitive datarelating to people who use our services onto electronic patient records systemSupport the manager and team by ensuring that recordsare up to date on all staffing and patient systems as required and that itemsare dealt with quickly and efficiently on finance systems.Profile:Excellent planning and organisation skillsExcellent written and verbal communication skillsExcellent attention to detailProfessional telephone mannerCollegiate approach and diligentTakes pride in their work and consistently strives toproduce work of the highest standardSeeks to deliver the best possible outcome ratherthan just the task at handWorks in partnership with the Manager/associatedteam to understand their needs andpriorities (which may change depending on workload)Experience of prioritising a varied and busy workloadExperience of working under pressure with the abilityto work to and achieve deadlinesThe role will involve thedevelopment and implementation of office procedures and will require a high degreeof organisational skills and excellent working knowledge of administrativepractices.Person SpecificationQualificationsRSA 3 Word Processing or equivalent level of experience in practice.NVQ3 in administration or equivalent level administrative knowledge and experienceGCSE English or equivalentEvidence of continuing professional and personal developmentECDL (European Computer Driving Licence).Shorthand or SpeedwritingExperienceExcellent organisational skillsAbility to prioritise workload and adapt to change when requiredPrevious experience of working within an administrative or secretarial teamExperience of dealing with confidential and complex informationPrevious experience of working in a Healthcare or Social Care administrative settingAbility to take accurate formal and informal minutesDemonstrate good numeracy and literacy skillsKnowledgeIntermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.Working knowledge of a range of administrative procedures including diary management and arranging appointmentsExperience or understanding of creating electronic records, electronic filing systemsAbility to manage diverse workload whilst dealing with frequent interruptionsAbility to meet deadlines and to work under pressureExceptional organisational skills and ability to prioritiseAbility to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute takingKnowledge of our business and how it supports patient careSkills and AbilitiesExcellent interpersonal and communication skills both written and verbalAble to deal confidentially and tactfully with people at all levelsAbility to work under pressureAble to plan, organise, prioritise, coordinate and work flexibly.Ability to work without direct supervision on a day to day basis.Effective organisational skills. Prioritise own tasks, exercising a degree of independence, initiative and judgement without direct supervisionDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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