Business Service and Provisioning Executive

Business Service and Provisioning ExecutiveFull-timeJoin the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.Salary: £22,308 rising to £23,000 following probationLocation: NelsonWorking Hours: Monday to Friday 8:30/9:00 - 17:00/17:30 (37.5 hours)Key Responsibilities:Incoming Customer Service Call / ticket Handling within service level agreements.Complete account changes such as but not restricted to Account Holders Name, billing Address, Barring Roaming, Spend Caps, process New Connections and upgrades (EE, O2 & Voda) maintain and update network portals.Delivery Updates To awaiting Customers.Outsourced Partner Service Support.Experience in B2B Customer Service.Ability to build strong relationships among managers, partners, and colleagues.Ability to multitask and prioritise between several tasks.Mobile Dealer EE, O2 & Vodafone experience.Experience with mobile telecommunications an advantage.We have been voted by Best Companies asthe UK's no.1 Telecoms company and we are intheUK's top 30 Best Large Companies to work for in 2023.Here are some of the benefits that we offer…25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!Professional development to help you achieve your personal goalsEye care vouchers available and discounted Medicash membershipAccess to discounts and savings at more than 1,200 retailersAn additional day off on your birthday or if you're getting married
#J-18808-Ljbffr