Business Property Claims Specialist

Commercial Direct – Property Claims Handler (Full Time, Permanent Position)
Manchester – (Hybrid)

Let's make the most of your talent

About us
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

What you'll be doing
Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service.

Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities.

You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensu...