Business Process Lead

Are you ready to make a significant impact on a dynamic and growing company? We are seeking a talented
IT Business Process Expert
(SME) to join our team and drive change through process optimization and innovation. As a Subject Matter Expert (SME) in our organization, you will play a crucial role in enhancing efficiency, standardization, and compliance across our (IT) business operations. As
IT Business Process Expert
your main tasks will be:
Act as Subject Matter Expert: Provide expert guidance and knowledge to address complex business challenges, facilitating smoother implementation of new solutions and driving company growth.
Analyze Process Performance Metrics: Utilize performance metrics like cycle time, error rates, and customer satisfaction to evaluate process effectiveness, enabling data-driven decisions for continuous improvement.
Business Process Requirements Gathering: Serve as a liaison between business units and product/delivery teams, collecting and finalizing business process requirements to ensure optimal implementation aligned with stakeholder needs.
Drive Process Standardization and Compliance: Ensure processes adhere to relevant regulations and industry standards, identifying risks and developing mitigation strategies.
Manage and Coordinate Process Improvement Projects: Lead and support process improvement initiatives, setting timelines and budgets to ensure successful project completion.
Collaborate with Cross-Functional Teams: Work closely with operations, IT, and other departments to align processes with organizational objectives and support overall business goals.
What we are looking for:
University Degree with a minimum of 5 years experience in IT or equivalent experiences
Excellent Understanding of business applications.
Good English language skills both written and verbal
Good analytical, Conceptual & Problem-solving abilities
IT Governance model: good experience to manage and work with structured Governance framework and processes also suggesting improvements and simplification in order to increase the efficiency;
Technology knowledge background: consolidated experience on the most important enterprise technologies and digital platform, ability to understand, identify and propose different typologies of architectural solution in alignment with Product & Delivery and Infrastructural teams;
Relevant experience as a Business Analyst, with professional certifications such as COBIT, ITIL, or PMP considered advantageous.
Our Offer:
Opportunity to operate in a growth market
Many opportunities for professional and personal development
Flexible working arrangement fully remote or any of our offices
International work environment
Company bonus
Private medical
Company pension
Eligibility to Work You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.
Equal Opportunity Employer An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.
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