Business Manager - Selfridges Manchester Exchange

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Business Manager - Selfridges Manchester Exchange
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locations
Manchester
time type
Full time
posted on
Posted Yesterday
job requisition id
JOBREQ00087894
Business ManagerLocation: Selfridges Manchester ExchangeContract: Permanent, any 5 in 7 daysCHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.JOB PURPOSEIn line with the F&B vision and mission, the Business Manager leads an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Business Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. They are able to think 'outside the four walls' and take into account the entire client journey, including the omni-channel context.KEY RESPONSIBILITIESLeading the team: the Business Manager guides their team towards achieving results and developing individual talentsCreate an environment rich with ethics, integrity and diversity, which leads to positive team collaborationPartner with line manager to proactively identify, address and manage any employee relations issues in accordance with the local CHANEL policies and procedures and shares feedback on performanceSupport with recruitmentFacilitate frequent team and individual communication in order to ensure collective knowledge to all members of the teamShare the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountableBusiness developer: the Business Manager embodies an entrepreneurial spiritPlay an integral part in building CHANEL’s portfolio of clients through data capture in line with the brands expectationsDevelop business initiatives in line with the brand vision and strategyDefine, track and coach the team to achieve set KPIsManage staff rotas, including day-to-day operational zoning to ensure floor coverage and optimal client experienceCommunicate retail and collateral stock needs to all necessary partiesHas a solid understanding of the business environmentProvide feedback and reporting to line manager in order to influence strategies and recommendationsExperience creator: the Business Manager creates conditions for a consistent and memorable experienceLead by example on the selling floor by creating tailor-made client experience using the CHANEL experience ritual and build long-lasting relationshipsConsider the omni-channel journey as a whole and help the team embrace digital shopping trendsFacilitate the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shopEnsure team has tools/training to provide a CHANEL client experienceProvide flexibility to allow the team to create their own experienceEnsure visual merchandising guidelines are adhered to throughout the counter and guarantee that their business remains clean, tidy and welcoming at all timesCHANEL ambassador: the Business Manager embodies the values of the brandCHANEL Insider: has a solid knowledge of the Brand, its heritage and know-how, and shares it with clients and teamImplement all training received, is curious to learn more in order to nourish a global and beauty culture, being pro-active in self-learningImplement and ensure respect of the uniform and grooming guidelines at all timesSKILL SETSLeadership and Management skillsStrategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage Relationships-focused:
Collaborative, partnering and influencing skillsAbility to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegationPerformance minded and decisive, strive for continuous improvementSoft skillsPosture and communication skills : Verbal and written communication, story tellingCurious, personal agility, continuous learnerSelf-awareness, self-confidence, and self-control/stress managementEnthusiasm, energy and motivationTrustworthy with integrity/ethicsBenefits at CHANEL : Our employee benefits have been created to support you across your professional and personal life by offering you: Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or
accessories
Financial Wellbeing: Pension, Life Assurance and Retail
Discounts across
multiple retailers including Supermarkets, Gyms, Days Out and 100’s more Mental Wellbeing: Employee Assistance Programmes and Other Support Lines Platforms: Multiple Platforms to support across Wellbeing Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across
milestones
*Benefits are eligibility dependant and subject to change at any
time
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
About Us Chanel is a world leader in creating, manufacturing
and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare,
Jewellery
and Watches. Founded by Gabrielle Chanel in 1910, the House
remains
dedicated to quality
craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.
As an independent company, its core values
are grounded in:
Exceptional creation and client experience
Nurturing human potential
Having a positive impact – on people, the
environment and communities around the world.
As part of this, the House promotes arts,
culture
and
creativity, while investing significantly
in key areas including research & development, sustainability, and
innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit
from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all,
grounded in
the belief that diversity is essential to the success of the organisation and its people.
Chanel remains
committed to rewarding people competitively, as well as
offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
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