Business Manager Private Patients Service (NHS AfC: Band 6) - Managerial - The Robert Jones and[...]

Employer
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Employer type
NHS
Site
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Town
Nr Oswestry
Salary
£35,392 - £42,618 pa pr
Salary period
Yearly
Closing
07/05/2024 23:59
Business Manager Private Patients ServiceNHS AfC: Band 6Here at the Robert Jones and Agnes Hunt Orthopaedic Trust, we are very proud of our reputation for providing outstanding care to our patients. Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect. If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.Job overviewThe Business Manager (BM) is accountable to the MSK Unit General Manager (UGM) and is responsible for the delivery of the private patient service across the trust. This involves delivery against key performance indicators across the service.Day to day services will be managed in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The post holder will also be responsible in ensuring delivery of the highest level of support administration and organisation to the senior management team.The role will also have delegated authority for service improvements.A key expectation of the post-holder is the application of best practices to ensure consistency of operation across all administrative support areas.Main duties of the jobTo manage the admission and patients’ pathway for Private Patients at RJAHTo support the Managing Director for Planning and Strategy and Managing Director of MSK in developing current and new Private Patient servicesTo deliver and focus on operational and strategic decision making with respect to private patients with general administration and by compiling and analysing activity informationTo improve and coordinate customer care for private patientsTo ensure that all the relevant information on the private patient treatment is appropriately recorded clinically and for translation into an accurate invoiceTo ensure that the necessary financial arrangements (guarantees, deposits and approvals) are in place to ensure that the invoices for these patients are paidTo line manage and support other members of the teamWorking for our organisationThe Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.Joining RJAH is more than just a job – we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities – including our recently-opened £6 million Headley Court Veterans’ Orthopaedic Centre (the first unit of its kind in the UK).RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.Detailed job description and main responsibilitiesPerformance ManagementEnsure the delivery of outstanding customer service to all stakeholders and service users.Introduce and report KPIs to ensure all private services are delivered in line with agreed standards.Plan and oversee the day to day organisation of all administrative staff within the department, this will require working autonomously to understand and drive activity, operating targets, budget controls, and relevant HR management.Plan and organise the administrative service within the department, setting the goals of the administrative service in order to fit in with the demands of the consultant’s timetables.Develop and adapt policies and standardised procedures within the private patient unit to clearly define the private patient pathway and ensure a consistent, effective approach to private patient work in the trust.. The impact of these policies will be not only support the Private Patient Unit in its efficient running but also will benefit other support units such as Theatres, Wards, Radiology etc. This will require involve liaison with other private providers to ensure best practice is adopted.Working with finance colleagues to develop and take ownership of thebusiness plan that looks at growth within the department but at the same time manages resources efficiently and effectively.Ensure effective processes and procedures are in place to monitor and track performance against agreed activity within the service.Ensure that effective systems are in place to maintain service delivery in the event of staff absencesResolve day-to-day management issues within the service, organising andreallocating work where situations change due to variations to the work load and staffing availability. This may be due to a known absence but may also may be due to unanticipated absence meaning key roles such as reception areas need cover within the private patient area.Ensure that all staff adhere to the appropriate legislation when dealing with patient material and that suitable filing and booking systems are effectively managed.Develop with the information team data reports and manage the analysis of data so the senior management team have access to timely and accurate information on all key performance indicators on a regular basis.Develop a thorough understanding of all areas within the departmentincluding management of pathways and the use of clinical IT systems.Ensuring the private patient unit reduces reliance on physical paper andutilises the benefits of electronic systems available and trailblazes the use of systems that will support an increase in activity or better utilisation,customer care and customer satisfaction.Chair unit meetings, develop private patient forums, deputise for the UGM when required at departmental,internal trust and external meetings. Attend all senior meetings as the trust SME in Private work.Responsible for resolution of day-to-day performance issues.Manage day-to-day administrative tasks to support the clinical team, including leave management and rotas.Arrange and plan certain key meetings, taking accurate minutes whenrequired.Support the senior management team by preparing presentations.Deal with telephone calls relating to the service, ensuring that patients and relatives are communicated with sensitively and effectively and issues are dealt with promptly and efficiently.Liaise with other departments and members of the Trust to support thesmooth running and functioning of the department/service. This will include working with the theatre scheduling teams/allocation groupto ensure private allocation is given in a visibly fair manner and at the same time reducing the peaks and troughs in allocation to ensure a smoother, more consistent allocation of private lists.Highlight opportunities and campaigns to raise the private practice profile of RJAH nationallyLiaise with consultants to manage their expectations and gain their support in delivering the best service a patient can expect.A full list of responsibilities can be found on the attached job description.Person specificationEducation and QualificationsEducated to degree level or equivalent knowledge, skills and experienceEvidence of recent Continuing Professional DevelopmentEvidence of leading successful projects and / or operational performance and improvement; including the development and monitoring of output and outcome measuresExperience of delivering outstanding customer serviceOperational experience in supporting specific services including design, development, implementation and management of change in a multi-professional environmentExperience of administering budgets and demonstrable evidence of individual, team, financial, process and change managementExperience of line managing teams, demonstrable evidence of managing difficult situations, using and understanding relevant policies and procedures to ensure a satisfactory outcomeKnowledge and understanding of the changing NHS environmentManaging Consultants and junior doctorsPrivate healthcare experience and / or experience of private services in the NHSSkills/ Knowledge/ AbilityEffective people and project management skillsUse analytical and judgement skills including understanding and application of complex statistical and numerical data. Including development of reports and delivery of these reports to senior managersEffective communication skills both written and verbal including formal presentation skills, influencing and negotiating.The role requires frequent prolonged concentration on complex tasks with an unpredictable work patternOrganisational skills and the ability to prioritise, meet deadlines and delegate effectivelyAbility to find innovative ways of solving or pre-empting problemsExcellent computer and keyboard skills, including competency in MS Office programmes; in particular Excel. Daily user knowledge of key applications that support clinic and theatres utilisation, this will include Bookwise and BluespierAdditional InformationA commitment to partnership working, inclusion of a diverse workforce and service integrationComfortable working under pressure in a fast-paced, changing environmentAbility to have a flexible approach to the working day and having the ability to adjust behaviours to best suit the situation or to ensure the best outcomeCommitted to promoting a culture of continuous improvement, actively seeking opportunities for personal and service developmentReadiness to take initiative and exercise a high degree of autonomy and accountabilityAbility to carry out the physical requirements of the post, with any reasonable adjustmentImportantYour application form must include a complete record of your employment history. Please explain any gaps in your employment/education history and reasons for these gaps. The Trust maintains the right to withdraw an employment offer or terminate employment if it is later found that an application for employment contained false, mis-leading or inaccurate information. For the avoidance of doubt this would include omissions of previous periods of employment or reasons given for gaps in employment.Please be aware that we reserve the right to close this job advert early where sufficient applications have been received.For InformationThe Robert Jones and Agnes Hunt Orthopaedic Hospital NHSFT embraces diversity, equality and inclusion and our aim is to be diverse in age, gender identity, race, sexual orientation, physical or mental ability and ethnicity.We are committed to ensuring disabled workers aren’t disadvantaged when applying for and doing their jobs and offer an interview to all applicants with a disability who meet the minimum criteria for the advertised post. Reasonable adjustments under the Equality Act 2010 will be considered upon request.Midlands and Lancashire Commissioning Support Unit (MLCSU) process recruitment on behalf of Robert Jones Agnes Hunt. Further information on how your personal data is managed can be found on the supporting Privacy Notice.Your application will be made in Trac, the MLCSU's preferred third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs and also available in your candidate account.If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.In submitting an application form to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. You also authorise the RJAH Hospital NHS Foundation Trust to confirm any previous NHS service details via the Electronic Staff Record IAT process should you be appointed to the post.Employer certification / accreditation badgesThe postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name
Mark Lowe
Job title
General Manager MSK Unit
Email address
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Additional information
Please contact by email initially with telephone number
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