Business Improvement & Implementation Manager

Business Improvement & Implementation Manager A new and rewarding opportunity is available within the division of Medicine & Therapies for a highly organised, productive and enthusiastic Business Improvement & Implementation Manager, who will support a dynamic leadership team for a large remit of cross-site specialty medicine services.Suitable for an experienced Service or Operational manager with a track record of successful transformation of services and process improvement, the successful applicant will have outstanding communication, analytical and time management skills. They will be resilient and industrious, establishing strong working relationships with the divisional leadership team to deliver key priority projects under the direction of the divisional director of operations.Demonstrable experience and understanding of Cerner systems and workflows, administrative structures and processes which support accurate counting and coding of activity, robust PTL management, and service and performance improvement initiatives are integral.Main duties of the jobThe post holder will work closely with the Divisional Director of Operations, Divisional Director of Nursing and Divisional Clinical Director to plan, operationalise and deliver priority service programme and business objectives in the division of Medicine and Therapies.The post holder will play a vital role in supporting the delivery of the division of Integrated Medicine's Cost Improvement schemes, elective activity targets, inpatient and outpatient processes, standards and the inpatient flow programme, amongst other key agreed service and performance priorities.The post holder will ensure delivery in accordance with accepted change and project management principles, and a range of good practice techniques and tools and structured management approaches which are relevant and proportionate.The post holder will actively engage with key stakeholders to ensure transparency across the programme portfolio, so that priorities are clearly understood and expectations proactively managed.The post holder will contribute to planning and development of longer-term strategic plans, which will impact across the division and organisation, taking into account a broad range of issues locally, regionally and nationally.The post-holder will take on a leadership role within the division to support and constructively challenge on the division's responsibilities to deliver quality, operational and cost improvement initiatives, including the pace and value of benefits realisation.About usLondon North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.We run major acute services at:Northwick Park Hospital: home to one of the busiest emergency departments (A& E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UKSt Mark's Hospital: an internationally renowned specialist centre for bowel diseaseEaling Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House HospiceCentral Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.Job descriptionJob responsibilitiesTo view the main responsibility, please see the attached the Job Description and Person Specification.Person SpecificationEducation / QualificationsEssentialEducated to Masters' degree level or working towards gaining equivalent qualifications, or with appropriate experience at a senior levelDesirablePrince 2 or other Project Management qualificationKnowledge & ExperienceEssentialunderstanding of the NHS England healthcare system and how it is changingunderstanding of the background and aims of current healthcare policy and appreciate the implications of this on engagement.Extensive operational management experience within the NHSExtensive experience of scoping, designing, implementing and evaluating complex transformational change projects across organisations.Working with clinicians and service users to ensure their views are heard and translated into service improvements.Knowledge and experience of project management and service improvement tools and techniques including the creation of project trackers, milestones, Gantt charts and reports.Extensive experience of successful delivery of projects in a complex organisational environment, cutting over different settingsDemonstrable experience of effectively using the CERNER electronic patient record systemSkills, Abilities and AttributesEssentialHighly tuned motivational, influencing and negotiating skills, with proven experience of success with clinicians, directors, external organizations and stakeholders.Developed communication skills for delivering key messages to a range of stakeholders both internal and external some at very senior level.Ability to build very effective relationships and lead partnership working across a range of stakeholders and partners, including clinicians.Able to convey ideas and advice clearly, concisely, with conviction and in a persuasive manner often in the face of opposition or hostility when challenged. Appropriately assertive.Organisationally and politically aware, including the ability to lead and direct strategic groups and work across teams and organisational boundaries.Strong analytical skills. Able to analyze reports and complex administrative and clinical data and act on these appropriately. Able to challenge data and information requests to ensure the end result provides the clarity the requester needs.Able to think strategically and evaluate the long- term impact of proposals.Proficient understanding of CERNER workflows and ability to operationalise service improvements utilising the CERNER systems as appropriateDesirableAbility to work with and influence key stakeholders at Executive and Board levelAbility to coach and train others on project management tools and techniquesEmployer detailsEmployer nameLondon North West University Healthcare NHS TrustAddressNorthwick Park HospitalWatford RoadHarrowHA1 3UJAny attachments will be accessible after you click to apply.337-NP-7708MS Create a job alert and receive personalised job recommendations straight to your inbox.
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