Business Development Support

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locations
Milton Keynes
time type
Full time
posted on
Posted Yesterday
job requisition id
JR0014874
Great that you're thinking about a career with BSI!Job Title: Business Development Partner (Business Development Support)Reports to: Business Development Partner Team LeaderLocation: Milton Keynes (Hybrid)Overview / Purpose of the positionReporting to the Business Development Partner Team Leader and working closely with key stakeholders, namely the commercial and delivery teams.To provide administrative commercial support to the Global Regulatory Services Business Development Team and front-line client service.Responsibilities & AccountabilitiesReceive, prioritise and process sales briefings received from the business development teamPrepare client correspondence including quotation and associated contract documentsReceive, prioritise, verify and process client applicationsTo work with the business development team and delivery team to effectively manage the quotation approval process and associated queries to improve the services provided to clientsProcess fully approved client applications (sales packs) to operations team for deliveryTo receive and handle incoming phone calls, emails and manage departmental inboxesTo work with sales support team leader to agree, plan, implement initiatives and monitor quality of work and key performance indicatorsAdopt a collaborative team approach to working within own group and other teams/functions within the department and other areas of the businessProvide general administration support to the business development department as requested by the management teamTo provide support and training to the global sales support administration team as requiredUndertake specific project work as requiredAny other duties which can reasonably be expected within the scope of this roleKey Success / Performance Indicators:Ensuring the accuracy of processed data and documents within agreed deadlinesOwnership and resolution of problems to satisfaction of external and internal customersQuality of service provided to internal and external customers (as per KPI measures)Efficient management of sales briefings from business development team and associated commercial requests from clientsQuantity and accuracy of quotations and orders processed within agreed SLA’sAccuracy of data entryAccuracy and response time for information provided to enquirersCollaborative interface with Commercial and Delivery TeamsPerson SpecificationKnowledge and Experience(e.g. Type, level)Experience working in Regulatory Services and Regulatory Services processesAwareness of the commercial and regulatory environment in which BSI operatesFamiliar query resolution and complaints handlingSkills and Abilities(e.g. Teamwork, IT, Communication, Relationships)Ability to cope with pressure and meet tight deadlinesExcellent planning and organisation skillsExcellent customer service experienceSolutions orientated with good problem-solving skillsExcellent interpersonal and communication skills, both written and oral, internally and externallyComputer literate and familiar with commonly used software tools (e.g. Windows, Excel, Word) and ability to learn BSI systems e.g. SalesforceEducation / Qualifications(e.g. Technical)Educated at least to A level standard or equivalentPersonal Qualities /Aptitudes(e.g. Initiative, flexibility, commitment, reliability)Excellent interpersonal and communication skills, both written and oral, internally and externally Attention to detail and ability to present complex information Customer orientated with a focus on efficiency and deliveryStrong team player with the ability to work across functional areas to achieve resultsProactive, self-motivated and results orientatedPotential to grow with the developing business and take on wider roles and responsibilitiesBSI Excellence behaviours Client CentricI put internal and external clients at the heart of everything I do to deliver an excellent client experienceAgileI adapt easily, ready to explore new ideas and change my way of working to grow the business effectivelyCollaborativeI build trust-based relationships through my ability to communicate openly and honestly. I value what others always bring and I work inclusively with others
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
About UsBSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
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