Business Development Officer (Permanent)

Job Description
North West Employers are looking for an enthusiastic and project driven professional to join us in our Business Development Team. The role is an exciting and fast paced integral part of our day to day business. It includes administration and management of creative campaigns, communicating key calendar events and services to our members and building relationships with suppliers, venues and other North West Employers partners.
Role Profile
Work as part of the Business Development team to provide high quality and customer-focused project and administrative support to the organisation to protect and retain core business, support new business and ensure our members and customers consistently receive the best possible products, services & outcomes from North West Employers.
Use project co-ordination skills to manage a range of activities and events across the business. Liaise with internal colleagues, customers, commissioners and associates to ensure services and products are delivered in a timely manner. Proactively respond to customer enquiries and promote and support all aspects of our business delivery.
Support the Business Development Managers in making sure processes and services are quality assured and that feedback and learning from members, customers and associates is captured and responded to. Maintain up to date information on the Customer Relationship Management system to ensure we have accurate data for customer intelligence and financial purposes.
This role has a career pathway, with an opportunity to develop into a Business Adviser role, providing specialist advice and support in our key business areas.
Scope of Role
Provide programme support and updates to the Business Development Managers to ensure all services meet the clients needs, are delivered on time and in a professional manner
Work closely with the associate delivery partners and partner organisations, ensuring that all contracting information is secure prior to delivering programmes of work
Ensure all project information (associate commission, invoice value) is available, accurate and up to date to provide a seamless service that enables release to invoicing
Design and implement effective quality assurance processes to provide intelligence on the quality and impact of delivery of our products and services
Ensure all quality review information is efficiently processed, enabling themes to be identified and any issues are highlighted and addressed in conjunction with the Business Development Managers and used to inform further product or service developments. Carry out initial liaison with the client on any quality concerns
Act as the primary contact for designated programmes and areas of work
Liaise with customers –fielding telephone calls, responding to queries and maintaining accurate and up to date electronic records across all service areas
Provide proactive and efficient project and administrative support to the organisation in relation to meetings and events, e.g. venue bookings, joining instructions, materials, greeting visitors, producing virtual sessions
Respond efficiently and effectively to requests for information on all services and products
Ensure costs remain within agreed budgets, providing financial information as required and highlighting any issues
Support the preparation of proposals, tenders and pitches
Ensure up to date knowledge of all products and services
Pull together costings and quotes for paid activity
Support the organisation with information on performance against income generation
Proactively promote the business using social media, promotional material and website content
Any other duties as required that are commensurate with the role
Functional Capabilities
Events management
Administration
Programme and project co-ordination
Customer service
Sales
Relationship management
Capability and Skill Requirements
Ability to work as part of a team and establish good working relationships at all levels both internally and externally
Excellent organisational skills with the ability to prioritise, multi-task and manage own workload
Commercially aware of the needs of our business and impact of actions on profitability and cost recovery
Ability to work and act on own initiative
Good interpersonal skills with the ability to demonstrate excellent communication skills both orally and written at all levels
Ability to develop effective administration and support systems
Knowledgeable about all of our services and products
Able to work in a pressured environment ensuring attention to detail is maintained and meet agreed deadlines
Appropriate level of data protection, security awareness and confidentiality awareness Advanced IT Skills in MS Office including Word, Excel, PowerPoint, Outlook
Project management experience