Business Development & Customer Service Specialist
Posted 25 days ago
- Tipton, West Midlands
- Any
- External
- Expires In 2 months
Job Title: Business Development & Customer Service Specialist
Location: Dudley Port – Tipton
Company: 365 People
Salary: £24k - £26k
Type: Full-Time, Permanent
Job Description:
365 People are seeking a dynamic and driven Business Development & Customer Service Specialist to join our client’s new set up. This dual-role position is ideal for an individual who excels in building and maintaining client relationships while delivering outstanding customer service. If you are a proactive professional with a passion for sales and customer satisfaction, we want to hear from you!
Key Responsibilities:
* Business Development:
* Identify and pursue new business opportunities within the pharmaceutical sector.
* Develop and implement strategic plans to grow client base.
* Conduct market research to stay updated on industry trends and competitor activities.
* Build and maintain strong relationships with prospective clients through regular communication and meetings.
* Prepare and deliver compelling presentations and proposals to potential clients.
* 60% prospect sales 40% client customer service
* 10 – 12 calls a day outgoing
* Medical and Food Hygiene products B2B
*
* Customer Service:
* Provide exceptional service to existing clients, ensuring their recruitment needs are met promptly and effectively.
* Act as the primary point of contact for client inquiries and issues, resolving them efficiently.
* Collaborate with recruitment consultants to ensure a seamless hiring process for clients.
* Maintain accurate and up-to-date client records in our CRM system.
* Gather and analyse client feedback to improve service delivery.
Requirements:
* Proven experience in business development, sales, or customer service.
* Excellent communication and interpersonal skills.
* Strong organizational and multitasking abilities.
* Ability to work independently and as part of a team as you will be working alone whilst reporting to your manager
* Proficient in Microsoft Office Suite and CRM software.
* A proactive and results-oriented mindset.
If this role sounds like it suits your skills, get in touch with one of our consultants at 365 People to apply right now! (phone number removed)
Location: Dudley Port – Tipton
Company: 365 People
Salary: £24k - £26k
Type: Full-Time, Permanent
Job Description:
365 People are seeking a dynamic and driven Business Development & Customer Service Specialist to join our client’s new set up. This dual-role position is ideal for an individual who excels in building and maintaining client relationships while delivering outstanding customer service. If you are a proactive professional with a passion for sales and customer satisfaction, we want to hear from you!
Key Responsibilities:
* Business Development:
* Identify and pursue new business opportunities within the pharmaceutical sector.
* Develop and implement strategic plans to grow client base.
* Conduct market research to stay updated on industry trends and competitor activities.
* Build and maintain strong relationships with prospective clients through regular communication and meetings.
* Prepare and deliver compelling presentations and proposals to potential clients.
* 60% prospect sales 40% client customer service
* 10 – 12 calls a day outgoing
* Medical and Food Hygiene products B2B
*
* Customer Service:
* Provide exceptional service to existing clients, ensuring their recruitment needs are met promptly and effectively.
* Act as the primary point of contact for client inquiries and issues, resolving them efficiently.
* Collaborate with recruitment consultants to ensure a seamless hiring process for clients.
* Maintain accurate and up-to-date client records in our CRM system.
* Gather and analyse client feedback to improve service delivery.
Requirements:
* Proven experience in business development, sales, or customer service.
* Excellent communication and interpersonal skills.
* Strong organizational and multitasking abilities.
* Ability to work independently and as part of a team as you will be working alone whilst reporting to your manager
* Proficient in Microsoft Office Suite and CRM software.
* A proactive and results-oriented mindset.
If this role sounds like it suits your skills, get in touch with one of our consultants at 365 People to apply right now! (phone number removed)
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