Business Change Manager

Responsibilities:The Business Change Manager will be responsible for leading all aspects of Business Change including but not limited to managing stakeholders, working with persona’s, user stories, communication, training, delivery management etc. They should have direct experience of delivering Business Change based on Service Design and Agile delivery methodologies.1. Change Strategy and Planning:o Develop and implement change management strategies and plans aligned to Service Design and Agile delivery.o Leverage tools and processes to create a strategy that supports adoption of required changes.o Maximize employee adoption and usage of required changes.o Anticipate and minimize resistance from impacted stakeholders.o Collaborate with senior leaders, executives, and project managers to integrate change management activities.2. Change Management, Communication and Stakeholder Engagement:o Prepare, support and equip people to adopt and use changes related to business processes, systems, technology, job roles, and organisational structures.o Focus on the people side of change to maximise employee adoption and usage of required changes.o Support the design, development, delivery, and management of key communications.o Assess the impact of change on the business and classify impacts for different stakeholder groups.o Drive end-user buy-in by effectively communicating the rationale and benefits of the changes.3. Project Management and Implementation:o Provide project management support for all aspects of change projects.o Lead the end-to-end business change management process, from requirement gathering to implementation.o Applying a structured methodology to lead change management activities.4. Industry Experience and Product Implementation:o Work with banking and financial sector customers.o Experience of utilizing Service Design and Agile methodologies.o Have experience working in modernization/transformation programs for a financial organization.o Have experience implementing Commercial Off-The-Shelf (COTS) products.Desired Qualifications and Skills:• Education: Relevant degrees such as Bachelor’s or University Degree in Education, Business, Management, Project Management, Finance, Business Administration, Communications, Computer Science, Human Resources, or Economics.• Certifications: PMP, ITIL, PROSCI, PMI, or other relevant certifications.• Skills:o Process redesign and change management principles.o Familiarity with Service Design, Business Change and Agile methodologies and tools.o Ability to integrate social media into the customer journey.o Experience writing project documentation, including business requirements and system specifications.Fields marked with an asterisk (*) are required
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