Business Change Lead

Salary & Benefits : £46,467 - £58,084 per annum dependant on experience, annual bonus, attractive pension scheme (Up to 10% company contribution), life assurance cover of 4 times pensionable salary and 25 days annual leave, bank holidays, 8 x bank holidays plus a wellness day and development opportunities in line with the Business Change Lead progression plan. We also offer a fantastic flexible benefits package, where you can choose from benefits such as health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more!Location: Bradford/ Hybrid Working (a mix of office and home working)Work type: Permanent. 37 hours per week, Monday - Friday between the working window of 8:00am-6:00pm.We have an exciting opportunity for a Business Change Lead to join the Business Change Team as part of our centre of excellence at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers by transforming our organisation. Could this be you?What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Business Change are a key part of how we modernise the organisation to better help us meet the changing expectations of customers and regulators. Where you fit in -As Business Change Lead you will be working closely with Business Change Managers and key stakeholders, you will be responsible for delivering a wide variety of business change to ensure our people, policies, processes, work flow and technology requirements deliver against customer expectations and strategic objectives. This encompasses delivering large scale change initiatives, covering operating model changes, colleague engagement and technology transformation. You will ensure we guide and support the business through change, so it lands successfully and sustainably to improve the customer and colleague experience, support performance commitments, and drive efficiency through customer focussed operational effectiveness. As a Business Change Lead you will:
Work with key stakeholders in Modernisation and the business to complete detailed business impact assessments, and support Senior Business Change Managers and Programme Managers in the development of business change plans, acting as a bridge between programme management, business operations and IT.
Lead impact assessment, change planning and business readiness activity for programme / project deliveries into your assigned business areas.
Lead small change / improvement projects to improve ways of working for customers, colleagues and the business and help improve overall change maturity in the organisation.
Own and deliver communications and engagement strategies and plans to ensure change stories are engaging and effective.
Maintain excellent working relationships with your key stakeholders and ensure you are knowledgeable in the areas of focus assigned to you.
Manage stakeholders and communications at all levels.
Work with IT to implement system changes / new systems to support required changes.What skills and qualifications you will need:
Significant experience of managing transformational change in large organisations
Previous experience of working in complex environments where you have successfully implemented business change, particularly with regards delivering and embedding change that influences and drives the right culture and behaviours.
Proven analytical, problem solving and process management skills
Experienced in change management practices.
Strong leadership skills able to lead both direct and matrix teams across the business.
Good commercial acumen, able to develop and manage complex business cases.
Strong stakeholder management and excellent communication skills. Ability to communicate with colleagues at all levels across the business, including senior leaders and directors.
Able to influence at all levels within the business to ensure a win-win outcome.
Ability to absorb technical information and communicate effectively to both technical and non-technical audiences.
Ability to work in a team and under own initiative.
Excellent interpersonal, written, and oral communication skills
Good IT skills including the use of MS office products.
Demonstrates a strong customer experience ethos.We embrace a flexible working model, where our hybrid setup typically requires an average of 3 days in the office per week. This could be slightly more when collaborative efforts, training or meeting deadlines demand it. For those who prefer to work on-site, our office is open Monday-Friday during working hours. If you're an experienced Business Change Lead professional and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you. Please complete the online application process and submit a covering letter and CV outlining your suitability for the role.Recruitment Process -Closing date - 15th May, 2024Interviews to take place w/c 20th May, 2024We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
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