Business Analyst

The VacancyWe're building an inclusive work environmentHere at Zen your gender, race, ethnicity, neurodiversity, sexuality, sub culture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are.We're interested in you as an individual and here you'll find opportunities to develop, be recognised and hopefully enjoy yourself along the way. So don't hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you.The hiring manager for this role is Sarah W, Business Analyst Team Leader. We appreciate that sometimes it's helpful to talk about the role with someone that works at Zen so if you wish to find out more or discuss any details you're not sure about, feel free to get in touch by calling 01706 902 275 or if you prefer to send an email - you can to ##### and we will get back to you as soon as possible.FAO Recruitment agencies & organisations: Please note that we do not need agency support to fill this role. We have a small, but great, pool of agencies on our PSL and will contact one of those if we need to.About the roleYour key responsibilities as a Business Analyst are to understand business change needs, assess the relative value and impact of those changes, capture, analyse and document requirements and then support the communication and delivery of those requirements with relevant parties.This is a highly collaborative role in which you will work very closely with representatives from all areas of the business including software development teams. You will work closely with stakeholders to understand and help develop their processes and increase capability within their business areas.Although primarily focused internally you will at times be required to facilitate workshops, capture requirements, and manage change initiatives with third party suppliers, Zen's partners or direct customers.As a member of the Business Analysis team you will work to identify challenges and opportunities for improvement that are common across divisions and shared functions. You will work closely with the other Business Analysts, Product Owners, Project Managers, Engineering Managers, Developers, Architects and other key stakeholders to develop these into strategic business and system improvement plans.The ideal candidate must be comfortable working with a high degree of autonomy. He/she/they will have excellent inter-personal skills, and the ability to pull together teams made up of a diverse range of individuals to produce solutions that are fully supported by all involved.The ideal candidate will also have good analytical skills, a logical and pragmatic approach to problem solving and the ability to think laterally and challenge the norm.Key ResponsibilitiesEliciting problem statements and developing plans to address them with a view to achieving operational efficiency, reducing or removing duplication and cost, and improving customer experience and service delivery.Leading and facilitating cross-functional workshops to aid the understanding of problems, design of changes and re-engineering of processes.Analyse and model business activities including their performance and the presentation of findings and recommendations to relevant stakeholders.Collating and analysing data from multiple sources and presenting findings.Contribute into process and cost models to support business decision making.Supporting and contributing to the development of business cases.Documenting and clearly communicating business, functional and non-functional requirements to relevant business and technical stakeholders.Working closely with Product Owners to implement system improvements and other stakeholders to deliver process improvements including and associated acceptance testing and training.Contribute to the identification of cross-division and company improvements by proactively sharing problems, challenges and areas for improvement from within the Business Analysis Team.Skills & experiencesAble to run cross-company workshops and resolve complex requirement conflicts through effective stakeholder engagement.Structured and logical approach to problem solving with the ability to quickly analyse and understand a problem and identify practical / pragmatic solutions.Proficient in Agile analysis principles, including practical experience with User Story Mapping.Experience in mapping out existing and future business processes, creating process flow diagrams in Lucid Chart, identify bottlenecks, and proposing improvements.Perform cost benefit analysis and contribute to benefits realisation.Understands the principles of system and user acceptance testing and the link to requirements documentation and is able to produce relevant scripts.Understands principles of Business and IT strategy and is able to work with senior business stakeholders.Qualifications in Lean, Lean Six-Sigma and/or BCS/ISEB are beneficial.Exposure to ISO standards including 9001, 14001 and 27001 is beneficial.Previous experience of working in a Telecoms business is beneficial.About ZenAt Zen, we're proud to do things differently. As the largest independently owned, and B Corp accredited, telecommunications and technology service provider in the UK, we're not shackled by shareholders or short-term thinking, instead we strive for long-term goals that are aligned to our happiness objectives and driven by our desire to have a positive impact on our people, our customers, our partners, and the planet.Grown from a pioneering ISP into a company that provides the full range of data, voice, hosting and cloud services to homes and businesses across the UK, we believe that good business is an ethical business, and we have two and a half decades of continuous growth to prove it.Through our award-winning customer and technical support service we provide our customers with the capabilities they need to communicate, collaborate, and thrive in a highly connected world - supported by a highly robust and resilient independent network. Proud to be named the only Which? recommended provider for Broadband, winners of 18 consecutive PC Pro Best Broadband awards, a UK IT Industry Award for Services Company of the Year, and the UK Customer Experience Silver award for Technology & Telecoms.We believe that business should be a force for good and we're committed to improving the lives of our people, creating a better future through our community, charity and D&I work, and to make sure we look after our environment. Perhaps that is why we're a certified Great Place to Work TM and B Corp Certified!Our BenefitsFree Zen broadbandAward winning broadband for freeYour Birthday offLet's celebrate!Salary reviewsevery 6 monthsContinuous Learning & DevelopmentOver 13,000 courses available across all areasDiscretionary bonuson company performanceCharitableDaysTwo paid days a year for volunteering25 days annual leave(with option to buy/sell up to 5 days)Pension5% of salary paid by Zen, minimum of 5% paid by employee20% Discount on local nursery (Rochdale office only)Mobile Phone Discount10% off all plans with Honest MobilePrivate medical healthcarewith Benenden (Cash Plan also available)Travel loan schemeSpread the cost of travelPeople Friendly PoliciesFrom enhanced maternity to menopauseFlexible Critical IllnessFinancial protection if the worst were to happenCar Salary SacrificeHybrid & electric cars from TuskerLifeAssuranceX2 as standard with the option to flex upRetailDiscounts100s of discounts from top brandsElectric Car Charging PointsSix electric car charging points onsite at RochdalePayrollGivingTax free donations to charity through your salaryCycle2Work schemeSave on cyclingFree DrinksFree tea and coffee from our office kitchenettesFreeParkingAvailable at our Rochdale officeTeam EngagementFor everyone per year towards team social eventsLife @ Zen
#J-18808-Ljbffr