Business Analyst (The Wine Flyer)

Who are we?
We're The Wine Flyer, a new eCommerce venture from IAG Loyalty, with the aim of making great products accessible to our customers!
Wines are an area of huge passion for many of our customers. Together, with our professional expertise in the category from our careers in travel and hospitality, we have a unique ability to bring a first-class ‘edit' from the world of wines, including many from the British Airways inflight and lounge offering.
This, combined with the power of the IAG Loyalty platform, means not only are we providing outstanding products, but we're also giving British Airways Executive Club members the opportunity to discount their purchases using their Avios or to collect points when they buy from us to use on future reward flights.
What does this mean for you?
As a Business Analyst at IAG Loyalty Retail, you'll be instrumental in aligning our business objectives with technology solutions for The Wine Flyer. Collaborating closely with stakeholders across various departments, including Marketing, Servicing, Buying, and Operations, you'll analyse processes and identify opportunities for improvement. Your responsibilities will include orchestrating Agile/Scrum activities within our technology team, gathering and documenting business requirements, analysing existing processes, and recommending solutions to enhance productivity. You'll work alongside UX/UI designers to translate user requirements into technical specifications, manage stakeholder relationships, conduct testing and quality assurance, provide training and support to end users, and drive continuous improvement initiatives. Your role will also involve contributing to operational problem management and change management efforts.
What experience will we love you to have?
Proven Business Analyst Experience: Demonstrated track record as a Business Analyst specifically within the retail sector.
️ Retail Operations Understanding: Strong comprehension of retail operations, encompassing areas such as sales, inventory management, and customer relationship management.
Startup Mindset: Demonstrate your understanding of the startup culture and its unique challenges, such as limited resources, tight timelines, and ambiguity. Highlight experiences where you demonstrated resourcefulness, creativity, and a proactive attitude in overcoming obstacles and driving results.
Analytical and Communication Skills: Proficiency in process modeling, requirements elicitation, and stakeholder management. Excellent communication abilities, capable of effectively collaborating with cross-functional teams and conveying complex ideas to non-technical stakeholders.
Problem-Solving Skills: Analytical mindset with a keen eye for detail and the capability to identify and creatively solve problems.
Agile Methodologies: Experience with Agile methodologies and familiarity with project management tools. Possession of Scrum/Agile certifications and a solid grasp of the Software Development Lifecycle would be advantageous.
️ Tools Proficiency: Proven experience with tools such as Jira, Confluence, and the Microsoft 0365 suite or similar tools commonly used in project management and collaboration.
UX/UI Collaboration: Experience collaborating with UX/UI designers to document user requirements derived from UX designs, user journeys, and customer insights.
If you're ready to make an impact, push boundaries, and embark on a journey of continuous growth, we want to hear from you! Don't let a few unchecked boxes hold you back—your unique perspective and talents are what we value most. Join us and let's shape the future together!
This is what we can offer you
Annual Bonus (dependant on Company & Individual Performance)
Company Pension of 9% (6% company/3% employee)
Private Health Care with Bupa
A non-contractual Annual Bookable Travel Concession for employee, partner and dependants after every 12 months of service
Unlimited standby and premium standby fares for you and your nominees on the full BA network and numerous other partner airlines
Exciting global travel industry discounts including flights with hotels, rail, cruises & tour operators also available through travel providers
Discounts on BA flights and holidays from day one for you, your friends and family
20 days working from abroad in Europe allowed per calendar year
25 days annual leave, the ability to buy or sell up to 5 days leave per year, 2 days charity leave and a day off on your birthday
Travel Insurance
Cycle to work scheme
Electric/ULEV car scheme
New Joiner Avios/Birthday Avios/Thank you Avios
Life Assurance
Sound good?
Learn more about what #LifeAtLoyalty is all about on our career site Careers (iagloyalty.com) and LinkedIn page recent posts.
This role will be based out of IAGL's London Victoria office. We have a flexible working policy where a blended approach is encouraged, with the focus on being in the correct location for the work that needs to be undertaken. This will involve a mix of office and home working
Inclusion and diversity are integral to the success of IAG Retail.
We continuously encourage an organisational culture where colleagues with varying perspectives, life experiences and backgrounds can work together to achieve their and the organisation's potential.
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