Business Analyst -ServiceNow

Business Analyst (AVP)• Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM to the organisation and able to align business requirements to the specific way these are implemented within that platform• Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue• Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas• In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported• Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions• Very proficient knowledge of the available business analysis tools and templates, able to guide others and able to evaluate possible other relevant tools and templates• Can manage the trade-offs of business analysis within time / cost / quality constraints• Is up to date with developments in individual area of expertiseDeep and broad understanding of how ServiceNow delivers ITSM/ITOM to the organisation and able to align business requirements to the specific way these are implemented within that platform. Exposure to the follow key modules is required• Incident/Problem/Change• CMDB• Knowledge• Service (Request) Catalog• Business Service Models
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