Business Analyst - Member Success

Business Analyst – Member Success | Circa £40,000 negotiable + excellent benefits | Permanent | Hybrid
Would you like to work for a company that makes a real difference in the automotive industry? Our research over the past 50 years has led to significant shifts within the automotive industry, helping the motor insurance industry understand underwriting risk, controlling their claim costs, and informing future strategies.
This new role in the Member Success team will build strong relationships across all Insurer members and identify areas of opportunity to enhance the value from their membership with Thatcham Research. You’ll collaborate with members across various business areas, including Pricing, Underwriting, and Claims, to ensure their engagement and input are harnessed effectively for the fulfilment of project goals.
To make this role a success, you’ll bring experience and knowledge of the insurance industry with the ability to understand business structures and practices, and drive improvements. You’ll have the ability to work autonomously and draw upon your business analysis skills, including requirements elicitation, process analysis and stakeholder management.
Your mission
Understand and map existing business processes followed by member organisations to identify areas for improvement.
Critically review and evaluate any proposed solutions, making recommendations and ensuring awareness of technical and operational limitations.
Work confidently and independently to build relationships across the business and with all levels of member organisations, understanding issues and spotting opportunities.
Facilitate workshops, focus groups, planning groups and other related meetings with key Stakeholders and Subject Matter Experts to understand problems, goals and opportunities.
Design innovative solutions to potential problems identified during the research phase.
Contribute to and support feasibility studies from a technological and organisational perspective, and document findings.
Collect data, compile intricate reports, and present them to both internal and external leadership including a thorough assessment of risks and impacts.
Skills & experience that will set you up for success in this role:
Experience: 2-3 years’ relevant job experience working on either internal business improvement projects or in a consulting role, preferably in the insurance market.
Foundational Knowledge: experience of business analysis concepts, methodologies, and techniques.
Requirements Gathering and Analysis: experience gathering and documenting business requirements, via interviews, workshops, and surveys to understand stakeholder needs and translate them into functional and technical specifications.
Data Analysis: ability to interpret data, identify trends, and draw insights to aid decision-making.
Process Mapping: ability to map out business processes and identify areas for improvement.
Stakeholder Management: confident engaging and building relationships with stakeholders at all levels.
Project Management: an understanding of project management lifecycle with the ability to create project plans and track progress
Analytical Skills:analytical skills to dissect problems, gather and evaluate data, and generate insights
Did you know...
Research tells us that men are more likely to apply to jobs if they meet only 60% of the criteria, whereas women often hesitate or don't apply unless they meet all of the criteria. This difference in application behaviour can contribute to the gender gap in career advancement and opportunities.
We know the perfectcandidate doesn't exist! If you think you have what it takes but don't tick every box, we'd still encourage you to apply - it could be a perfect fit!
About you
You’re a confident communicator with the ability to adapt your style to convey information clearly to a diverse range of stakeholders.You enjoy developing strong business relationships with colleagues and stakeholders and have a supportive and approachable working style. You have a natural curiosity to explore the interactions and interdependencies among business processes, with a view to enhance or design creative solutions. Your drive and motivation see you naturally demonstrating initiative, whilst your ability to analyse and interpret business requirements in the context of future strategy sees you consistently succeeding and achieving objectives.
Perks & Benefits
Salary - Circa £40,000 negotiable,dependent on skills & experience.
10% non-contributory pension
29 days holiday (inclusive of Christmas shutdown) + public holidays
Group Life Assurance (equal to 3 x basic salary)
Group Income Protection (after 2 years’ service)
Salary Sacrifice schemes (cycle to work & tech scheme)
Money Health Financial Wellbeing Platform
Health Cash Plan (cash back on eligible medical treatments)
Discounted gym membership
Sports & Social club
Payroll charitable giving
When we work
Our standard working hours are8:30 - 16:30 Monday - Thursday, 8:30 - 15:45 Fridays. (Talk to us about flexible working if this doesn’t quite suit you!)
How we work
Ourblended working approach means you’ll spend time working from our office in Thatcham, Berkshire and from home should you wish to. Regular travel within the UK will be required to visit our Members, to build and maintain solid relationships.
What we do
At the cutting edge of automotive research in the UK, Thatcham Research has a unique role in shaping the design of new vehicles and influencing ever higher standards of safety, security and repair.
With an on-site Crash Laboratory, Repair Technology Centre, Training Academy and Crime Lab, our research expertise is driving some of the very latest automotive developments in technology, materials and standards in this fast moving and highly technical industry.Ouractivesafetytracksite is one of the leading accredited Euro NCAPtesting facilities,triallingandassessingtheverylatest developments in vehicle safety and assistance technologies.
Our Values
As an organisation that believes a strong set of Values are key to our organisational success and a sense of belonging for all colleagues, we ask that you understand, represent and apply our Values of Fearless, Inquisitive, Resourceful, Supportive and Trusted and demonstrate these Values throughout the recruitment process.
Our Commitment to Diversity, Inclusion & Belonging
We are dedicated to fostering an inclusive workplace which values diversity and embraces each individual's authentic self. We are proud to champion a culture where colleagues freely share their diverse perspectives, recognising that these contribute to our innovative spirit. Our journey of growth and understanding is continuous as we actively invest in diversity training, workshops, and partnerships to ensure positive change.
Beyond our silver membership in the Automotive 30% Club, we collaborate with various organisations to advance equity not only in gender but also across ethnicity, age, disability, social mobility, LGBTQ+ identities, experiences, and thinking. Our aspiration is to create an environment where everyone thrives, achieves, and experiences a genuine sense of belonging.
Recruitment process
We’re proud to manage our recruitment in-house and believe this direct approach enables us to give you the best possible Employee Experience we can – which starts right here, your application! We’re continuously striving to improve the candidate journey, and transparency (or communication) is a key area of focus – yes, even with salary & benefits.
What can you expect from our recruitment process?
Regular updates on the progress / outcome of your application
An initial telephone screening call with our Recruitment Business Partner
First interview with the hiring manager, usually via Teams
Second/Final interview, in-person at our office (we may give you a role specific task to present on!)
Personalised feedback following your interview – because everyone deserves that!
An opportunity to give us your honest feedback in a short survey on all of the above
We’re committed to removing invisible barriers. If there are any adjustments we can make to better support you, please let us know when you apply.
All applicants must have Right to Work in the UK.
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