Build to Rent. Assistant Resident Services Manager -Reading

Purpose of the Role To provide on site lettings and property management services to exciting build to rent residential schemes in the Thames Valley - The Cavalry has a total of 220 apartments across the two schemes. To be the first point of contact from enquiry stage, viewing the property through to resident move in.
To ensure a high level of customer service is always provided to residents, engage with residents to create a sense of community within the development. Key Responsibilities
Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all timeCoach, train, develop and engage site team members Reporting building issues to the relevant member of the teamClear communication of important information, ensuring appropriate channels are usedResponding to rental enquiries, booking in and conducting viewings and agreeing offersCompleting all applicant vetting in line with Savills proceduresProcessing offers and completing all tenancy documentationProvide first class customer service to residentsOrganising and running tenant services via third parties and in houseEnsuring up to date resident communication via various channels including social mediaCreating a community feel through communication, events and innovationsTo act as first point of call next to the RSM for residents to report maintenance issues or other requestsCo-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attainedCarrying out regular inspections of communal areas and apartmentsOrganising minor works between tenancies to maintain first class presentation of apartmentsCompleting check in and check out reports; determining deposit returnsTo support the RSM to ensure H&S statutory requirements are meet across the development In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time Skills, Knowledge and Experience
Strong customer service ethic / backgroundPositive, can do attitudeCommon sense approachAbility to think on their feet and make considered decisionsOutgoing, warm and friendly personalityOrganised, meticulous, tenaciousExcellent written and spoken etiquetteIT literate and Social media savvyStrong financial management skills Working Hours - 40 Hours per week - 5 days over 7 Salary - GBP32,000+ up to 10% discretionary bonus
Please see our Benefits Booklet for more information.
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