Broker Sales Support Executive

Job DescriptionIn healthcare, evolution doesn’t just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. Innovation is taking place at a lightning-fast pace every day at UnitedHealth Group.As the fastest growing part of the UnitedHealth Group family of businesses, our EU Insurance business is expanding the team and creating excellent opportunities for those who want greater purpose and more impact in their work. We’ll provide the investment, support, and resources to advance your career. You’ll provide the talent, ambition, and drive. Together we’ll create a new future for healthcare. It’s the opportunity to do your life’s best work.About the Role:As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter. We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams. If you're looking for a career where you can make a positive impact every day, using the latest advances in technology and innovation, this is truly the opportunity to do your life's best work.The primary purpose of the Broker Support Executive is to support the growth strategy for UHC Global. To establish, build, and maintain relationships, with key personnel within client accounts and brokers. This role will be responsible for the generation of quotes for new business and ongoing support for clients once onboarded. Additionally will support the field sales team and account managers with implementation, webinars, documentation and communication for new and existing clients and all brokers.Primary Responsibilities:Develop and build an industry-leading Broker support function in order to support UHCG’s goalsDrive exceptional performance against KPI’sContinually strive to improve the customer experience through improved processesAccountable for the resolution of issues that are identified – you will be responsible for troubleshooting, removing any barriers implementing future-focused solutionsAssists with implementation of businessEnsures operations understands client requirements and expectationsManages escalated client and broker issues in conjunction with operations, investigating and preparing draft responses to complaints handling and quality assurance events.Notifies clients and brokers of any operational situation (e.g., system outage, strike in a foreign country, etc.) that may impact servicePartners with external vendors in support of clients’ initiatives and programs, including performing due diligence and regulatory complianceUpdate and maintain data integrity of client databases and sales tools on a timely basis (e.g. SFDC).Participates in personal development (MAP Self-Assessment, requests for training, etc.)Attends and participates in one-to-ones with managerLeads delivery of weekly sales reports, pipeline and customer reports with support from business partners, as appropriateMaintains Sales Force updates for all client and member interactionsEU/US alignment for renewals ad reportingOwnership of European broker TOBA materials on Sales share site. Ensure annual compliance checks are completed Initial creation of client reporting suite to assist in renewals and retention.Providing consistent administrative support to the commercial team in relation to new quotes process, proposals, broker contact marketing and engagement with onboarding of clients and client reporting.Generating proposals, pricing and presentations across the product suite as per guidelines for assigned clients or prospects.Interfacing effectively with the marketing, operations, billing, legal and IT teams to develop and maintain strong working relationships to support the efficient and effective management of clients and prospect opportunities.Provide troubleshooting assistance for clients and brokers on, account status, and relevant problems in a timely manner.Manage sales tracking tools and report on important information· Required Qualifications:IPMI and industry experienceExperience in a Sales & Broker Support/Customer Service roleSalesforce experiencePreferred Qualifications:Healthcare sector and global experienceSales experienceUHC product knowledgeGood written and verbal communications skillsProficient presentation skillsPlease note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.Careers with UnitedHealthcare.Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near – obsession with driving change for the better. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can doyour life’s best work.SMAll telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace.
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