Breakdown Controller

We are looking to offer a Breakdown Controller the opportunity to join our expanding Service and Compliance team based in Castleford.
As a Breakdown Controller you will be a part of our commitment to deliver what we promise for our clients, within the leading essential infrastructure services provider operating within the UK & Ireland.
Does this sound like a role for you? Read more…
About M Group Services Plant and Fleet and your team
With 8 depots across the UK, M Group Services Plant & Fleet Solutions provide innovative plant and fleet asset management solutions across M Group Services. We provide our business with more than
9,000
vehicles and over
25,000
owned or externally hired plant assets.
Our team has grown rapidly and we are responsible for the supply and management of specialist equipment and vehicles, supplying the Water, Energy, Transport, Data and Telecommunication sectors.
You will ensure that unplanned events are handled in accordance with current Service Level Agreements and that the business delivers a 'best in class' customer experience, whilst minimising Plant & Vehicle downtime through effective management of internal and external resources
As the Breakdown Controller, you’ll get the opportunity to:
Assist with the effective management of both internal (owned assets) and external (x hired assets) breakdowns, logging response times and ensuring that they're tracked and handled to a suitable conclusion (within agreed SLA times).
Ensure that inbound and outbound calls are managed in accordance with current service level agreements.
Update and manage the JobWatch scheduling system.
Ensure that Purchase Orders are transacted in a timely manner.
Update IT systems with information as required.
Carry out the storage of documentation as required and work with all members of the service and compliance teams to develop the operational solution.
Follow service and compliance process and procedure as directed.
Rotate job role function as required.
What you’ll bring?
A high and detailed level of plant and vehicle knowledge.
Capability to take ownership and responsibility.
Strong commitment to delivering high standards of customer service.
Ability to prioritise workload and work under pressure to strict deadlines.
What’s in it for you?
25 days' annual leave plus statutory holidays
Discretionary annual bonus
Contributory Pension scheme
Life Assurance
Access to our Employee Assistance Programme
Cycle to work scheme
Access to a wide range of discounts and special offers through our online rewards platform
Our Vision and Values
Our vision is to be the leading service provider for essential infrastructure in the UK and Ireland.
The core values for our sustainable growth are:
People – engaging and empowering everyone to deliver and grow
Safety – putting health, wellbeing and safety of people first
Integrity – behaving respectfully and in a sustainable manner to our communities and the environment, maintaining accountability and honesty in the way we work.
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About The Company
M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.
At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.
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