Branch Manager

Got experience in people leadership? Ready to inspire a new team?
Well, if youre passionate about leading and developing your own team, as well as delivering great customer service, Yorkshire Building Society is the perfect place to Help Your Career Happen as one of our Branch Managers.
About the role
As Branch Manager for our Castleford Branch, youll lead our customer experience motivating and inspiring your team to deliver excellent customer service, whilst also showing incredible customer service skills yourself. Leading a team of Customer Consultants, youll support, coach, and mentor them, as well as help them with their learning and development, so they can have quality conversations with our members.
Youll be at the heart of our retail network and at the forefront of delivering our purpose Helping Real Life Happen for our members. And, in return, youll discover a place where you can Help Your Career Happen, too. That means a warm, welcoming workplace where you have all the support and opportunities you need to shape your career growth and build a working life you love.
From an operational perspective, youll make sure your branch works to high quality across risk, health and safety, and security standards. Youll also optimise resources to match demand and make the best use of your teams time, delivering cost efficiencies wherever possible, and make sure that youre del...